How to find lost iPhone Backup files on Windows PC?

Summary: You have to restore iPhone data. But you cannot find backup files saved on your Windows PC or the backup files are unreadable. This post guides you to find iPhone backup on Windows PC and methods to restore it on your device.

You may get into a terrible iPhone data loss situation after a factory reset, stolen iPhone, jailbreak or physical damage to your device, etc. Backup is your only resort. But another shocker is waiting for you. You cannot find iPhone backup files once saved on your Windows PC.

Your backup files are not readable, and you have no clue how to access them.

In such a situation, keep calm and do not worry. If you have ever saved your iPhone backup on a Windows computer and are now unable to locate or access it, this post guides you to find an iPhone backup on a PC and how to restore it on your device.

Where are iPhone backups stored on Windows PC?

iPhone backups are safe copies of your complete device information. iTunes saves iPhone backup in the Users folder on a Windows computer. These backup files are not in a readable format. You can copy them but should never try to move files to a different drive, edit, rename or extract content. All such activities can ruin the backup files. However, you can make copies of your backup or delete backup that you do not require anymore.

Steps to find iPhone backup files on Windows PC:

• In the Search bar, enter %appdata% or %USERPROFILE% (if you downloaded iTunes from the Microsoft Store)
• Press Return
• Double-click these folders: Apple Computer > MobileSync > Backup

You can also locate iPhone backup in Windows 7, 8, 10 or 11 by following Users > (username) > AppData > Roaming > Apple Computer > MobileSync > Backup.

Cannot locate iPhone backup on Windows PC? Find and Restore data with iPhone data recovery software.

If you cannot find your iPhone backup data on your PC or cannot access the backup files, take refuge in third-party software – Stellar Data Recovery for iPhone.

How can Stellar Data Recovery for iPhone help you?

You can find, access, and restore lost iPhone backup files with Stellar Data Recovery for iPhone. It is a secure tool that efficiently scans the computer to find your iPhone backup. The recovered iPhone backup files are in readable form, and you can either save them on your PC or iPhone.

When you can use the Stellar iPhone data recovery solution

• You are unable to locate your iPhone backup files
• Your backup files are either lost or deleted.
• You cannot access iPhone backup files on Windows PC
• Not able to restore backup on your old/new iPhone

How can Stellar Data Recovery for iPhone recover lost backup files from PC?

The iPhone Data Recovery Tool by Stellar is a do-it-yourself software that quickly recovers complete iPhone data in a readable form from your Windows PC.

You can recover all your lost photos, videos, contacts, messages, Safari bookmarks, Call history, Reminders, Voice memos, Notes, WhatsApp, Kik, WeChat, Viber messages, etc.

It also offers a Deep Scan if your desired iPhone information is not recovered after the first scan. A deep scan does a comprehensive scan of the selected device or backup to recover every bit of lost or deleted backup information.

Benefits of Stellar iPhone Data Recovery

• Recovery of deleted or lost backup files
• Recovers data in a readable format
• Option to restore only that data from backup which you want to be in your iPhone
• Allows to save recovered backup on computer or iPhone

Step-by-step recovery of lost iPhone backup on Windows PC with Stellar Data Recovery for iPhone

Step 1: Connect your iPhone to your computer and launch the software.

Step 2: On the home screen, select Recover from iPhone. The scanning process begins.

Step 3: After scanning, all the files on your iPhone are listed.

If you do not see the required files in the list, choose Deep Scan. It will scan for the backup stored on your computer system.

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Step 4: Select and save the recovered iPhone data at your desired location. You can save it on your iPhone if you want to restore backup data on your device or save it on your computer.

Wrapping Up

Losing iPhone data after factory reset, jailbreak, being stuck in a boot loop or physical damage, etc., can get messier when you cannot find or retrieve information from iPhone backup files saved on your computer. Stellar Data Recovery for iPhone significantly relieves such data loss situations.

This iPhone utility not only finds the lost iPhone backup files on Windows PC, but it also makes them readable and allows you to save/restore them to your iPhone or computer. Moreover, it lets you selectively transfer iPhone data on your iPhone rather than complete a backup.

You can download the free trial version to evaluate its performance. It is undoubtedly not going to disappoint you.

What to do if iPhone is not listed when I run the software?

Your iPhone will only appear in the software if it is visible in iTunes on your computer. If your iOS device is not listed in the software, it means iTunes is not installed on your PC or Mac.

Download the latest version of iTunes and then launch the Stellar Data Recovery for iPhone software.

To launch iTunes on your computer:

When iTunes is not installed on your computer, Stellar Data Recovery for iPhone  automatically generates the below message. It asks to download and install iTunes. You can click on ‘Click here’ to download iTunes.

If iTunes is already install on your computer and you don’t see your iPhone in the software, update your iTunes to the latest version.

6 Things We Can Do To Save A Water Damaged iPhone

“Hey there! I accidentally spilled water on my iPhone 14 Pro yesterday and it won`t turn on anymore. I was pretty sure I retrieved the phone within 10 seconds, yet it’s not working! Is there a way to save and fix water-damaged iPhone?”

If you’ve ever accidentally dropped your phone in water or drenched it in rain, then you’re not alone. From a split cup of coffee or water to dropping it in pools, bathtubs or toilets, your iPhone can be water-damaged due to various reasons.

With new-generation Apple devices, water exposure isn’t an immediate death sentence for your iPhone as it used to be. But it can still create issues in your iPhone, such as:

• Liquid droplets flowing inside the iPhone screen
• Issues in the charging port or the iPhone won’t charge.
• No audio or ruffled audio.
• Blurry images due to moisture in the camera lens.
• The internal part of the device gets corroded.

While the new iPhones have good water resistant capabilities, this doesn’t mean they are totally immune to water. Being electronic devices, water can seriously damage them.

This article shares several best practices that can help you save a water-damaged iPhone. But first, let’s understand how water resistant your iPhone is.

Is my iPhone water resistant?

The water resistance of the smartphones is rated by the “ingress protection” code, also called IP rating.

This rating includes two number: the first number indicates protection against solids, such as dust, whereas the second demonstrate resistance to liquid, mainly water. For example, the iPhone 12 has a rating of IP68, which means it provides six levels of protection from solid and eight levels of protection from liquid.

There are multiple types of IP ratings, but IP67 and IP68 are mainly applied to iPhones.

• IP67  – A device with this rating can withstand being submerged in up to 1 meter of water for a maximum of 30 minutes
• IP68 – iPhone with an IP68 rating can survive submersion in water up to 2 meters for a maximum of 30 minutes

Here’s the list of last few generation iPhone with their IP rating

• iPhone 15/15 Plus/ 15 Pro/ 15 Pro Max – IP68
• iPhone 14/14 Plus/ 14 Pro/ 14 Pro Max – IP68
• iPhone13/ 13 Mini/ 13 Pro / 13 Pro Max – IP68
• iPhone12/ 12 Mini/ 12 Pro / 12 Pro Max – IP68
• iPhone 11/ 11 Pro / 11 Pro Max – IP68
• iPhone XS/ XS Max – IP68
• iPhone X/XR /8/8 Plus /7 /7 Plus/ SE (2^nd generation) – IP67

What Not to Do?

Most iPhones offer certain level of water resistance, but it doesn’t mean an iPhone dropped in swimming pool or a bucket full of water is immune to any damage. Moreover, not every repair step will help you fix water-damaged iPhone; and some can complicate things further. Before, we start on potential steps to save your water-damaged iPhone, let’s first look at some absolute things that worsen the cause and should be avoided at all costs.

1. Don’t turn on your iPhone

Your iPhone will turn off automatically after being dropped in water. However, you should manually turn it off if it doesn’t turn off. Turn your phone on only if you are sure water or moisture content from the exterior and interior is completely dry. Turning on the water-damaged iPhone might cause water to reach inside the device, causing it to malfunction.

2. Plug it in or Use the Charging Port in Any Way

Moreover, don’t charge your iPhone battery as it can result in an electrical short circuit or even combustion, resulting in a fire. No matter how water resistant the iPhone is, it’s better to not plug it in when wet or water-damaged.

3. Don’t use hot air to blow dry your iPhone

Blow-drying your iPhone with hot air can damage your device further. Hot air may heat your iPhone to an unbearable degree, making it unsuitable for device hardware. Also, avoid using a space heater or furnace sidewall exhaust to dry your iPhone.

Steps You Can Take to Potentially Save Your Water-Damaged iPhone

If you drop your iPhone in water, the following methods can save your iPhone from potential damage.

1. Take it out and turn it off immediately

Remove your iPhone from the water right away. Once retrieved, turn it off immediately. If there is any iPhone cover and screen guard to protect your phone, remove them as they might hold moisture. Use a paper towel or cotton cloth to wipe the iPhone’s exterior.

2. Evacuate the SIM card

After drying the iPhone’s exterior, remove the SIM card tray, if not using an e-SIM. Although SIM cards have a watertight seal, getting them out helps. Use a paper towel to dry the SIM card and the tray.

3. Dry your iPhone

While Apple recommends simply wiping the iPhone dry or tapping excess water out of the ports, we recommend the below-mentioned ways to ensure your iPhone is as dry as possible.

• Place it in a dry place

You need to place the iPhone in a warm and dry place so the water inside the phone can evaporate. Place it in a nearby window with proper sunlight, but do not expose the device to harsh sunlight.

• Place it in uncooked rice

The uncooked rice trick used to be the go-to method to dry any visible liquid in iPhone, as rice absorbs moisture quickly. Place the iPhone in a bag or bowl of rice for a day or two to ensure the water traces inside the phone are absorbed entirely. However, this method is slightly risky, as uncooked rice can push grains and dust in the charging port of your device.

• Dry it with silica gel packets

If the water has seeped into the internal parts of the iPhone, try burying it in a heap of silica gel bags in an airtight container. This helps in absorbing the moisture from the inside of your iPhone. Using silica gel packets is a safer alternative to the uncooked rice method for drying a wet iPhone, as nothing will get clogged in the ports.

• Use a hairdryer (if it has a cool wind setting)

If your hair dryer has a cool wind setting, you can use it to dry wet iPhone. While drying the iPhone, keep the hair dryer in low mode and keep your iPhone at a distance so that air blowing doesn’t cause any damage.

Or, you can keep your iPhone under a cool air fan to dry it.

4. Disassemble the phone and let it air dry

If drying the iPhone via uncooked rice method or silica gel packet doesn’t work, consider dismantling it as your last resort. You can use DIY repair tips to open the device to dry it out or go to any trusted tech expert.

Caution: We wouldn’t recommend dismantling the iPhone using DIY tips as it may worsen the problem.

Dismantle your iPhone carefully, air dry its interior, and assemble it back after a few hours. Also, if the Liquid Contact Indicators inside the iPhone have already detected water damage, opening the phone invalidates your warranty coverage.

5. Check if your warranty is still valid

If all the above efforts fail to fix the iPhone from water damage, you must check if the device’s warranty is still valid. If it is, call your manufacturer and request a repair or replacement. If it is invalid, visit an Apple Genius bar to repair your cell phone.

6. Take the phone to an approved repair shop

The longer you wait to take your iPhone to an Apple Genius bar, the more damage it incurs. If you cannot dry the wet iPhone by following the manual methods mentioned above, rush to an Apple Genius bar to get it repaired and minimize the chances of further damage.

How To Find Out If Your iPhone Has Water Damage?

Liquid Contact Indicator, or LCI, is the new way to determine whether or not your iPhone is exposed to water damage. An LCI is generally of white or silver color; however, when it comes in contact with water or other liquid, it turns red.

See the table to learn where the indicators are planted in your respective iPhone, depending upon its model.

How To Recover Data From Water-Damaged iPhone?

Once you have powered on your water-damaged iPhone after drying, it is possible to recover data from it. There are two ways to recover lost data from water-damaged iPhones: backup services or professional iPhone data recovery software .

Let’s see various scenarios where you can recover data from a water-damaged iPhone:

iPhone won’t turn on

If your iPhone won’t turn on even after drying the wet iPhone using the tips mentioned above, it has short-circuited or water has eroded some of its internal components. In such a situation, use any backup service to recover your iPhone data.

If you have enabled iCloud backup on your iPhone, you can easily restore your data. You can visit the official iCloud website and log into your account to save the lost data on your computer. Or, set up your new iPhone using the existing iCloud credentials to restore the data of your previous iPhone.

iPhone starts but data is lost

If you turn your iPhone back on again, but its data is lost, try setting up your phone with existing iCloud account to recover the data. However, if you haven’t enabled iCloud backup, it is recommended that you use reliable iPhone data recovery software like Stellar Data Recovery for iPhone. This software recovers deleted/lost photos, videos, audio, messages, voice memos, calendars etc. from iPhone, iPad, iTunes, and iCloud backup files.

The software supports recovery in all data loss scenarios like water-damaged devices, accidental deletion, failed iOS updates, iPhone stuck in recovery mode, etc. This iPhone recovery software is compatible with all variants of iPad and iPhone, including the series of iPhone 15/14/13/12/11 and below.

Conclusion

We hope you fix the water-damaged iPhone after following the above suggestion. However, it would be best if you were extra careful to protect your iPhone from any type of water damage. Here are some best practices you must follow:

• Use a waterproof case to provide an additional layer of protection to your iPhone against water.
• Keep your iPhone away from sinks, bathrooms, toilets, etc.
• Be mindful in rainy conditions, and put your phone in a waterproof bag or safe pocket.
• Refrain from touching your iPhone with wet hands.
• Take regular data backups, as it is handy in data loss situations.

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FAQs

What do I do if my iPhone speaker doesn’t work after falling into water?

If there is water in your iPhone speaker, it may not work. In such a situation, try drying your iPhone and turning it on to take a backup of your data before testing the speaker. You can even visit Apple Genius Bar to get the help of a tech expert to fix your iPhone.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

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