How to find lost iPhone Backup files on Windows PC?

Summary: You have to restore iPhone data. But you cannot find backup files saved on your Windows PC or the backup files are unreadable. This post guides you to find iPhone backup on Windows PC and methods to restore it on your device.

You may get into a terrible iPhone data loss situation after a factory reset, stolen iPhone, jailbreak or physical damage to your device, etc. Backup is your only resort. But another shocker is waiting for you. You cannot find iPhone backup files once saved on your Windows PC.

Your backup files are not readable, and you have no clue how to access them.

In such a situation, keep calm and do not worry. If you have ever saved your iPhone backup on a Windows computer and are now unable to locate or access it, this post guides you to find an iPhone backup on a PC and how to restore it on your device.

Where are iPhone backups stored on Windows PC?

iPhone backups are safe copies of your complete device information. iTunes saves iPhone backup in the Users folder on a Windows computer. These backup files are not in a readable format. You can copy them but should never try to move files to a different drive, edit, rename or extract content. All such activities can ruin the backup files. However, you can make copies of your backup or delete backup that you do not require anymore.

Steps to find iPhone backup files on Windows PC:

• In the Search bar, enter %appdata% or %USERPROFILE% (if you downloaded iTunes from the Microsoft Store)
• Press Return
• Double-click these folders: Apple Computer > MobileSync > Backup

You can also locate iPhone backup in Windows 7, 8, 10 or 11 by following Users > (username) > AppData > Roaming > Apple Computer > MobileSync > Backup.

Cannot locate iPhone backup on Windows PC? Find and Restore data with iPhone data recovery software.

If you cannot find your iPhone backup data on your PC or cannot access the backup files, take refuge in third-party software – Stellar Data Recovery for iPhone.

How can Stellar Data Recovery for iPhone help you?

You can find, access, and restore lost iPhone backup files with Stellar Data Recovery for iPhone. It is a secure tool that efficiently scans the computer to find your iPhone backup. The recovered iPhone backup files are in readable form, and you can either save them on your PC or iPhone.

When you can use the Stellar iPhone data recovery solution

• You are unable to locate your iPhone backup files
• Your backup files are either lost or deleted.
• You cannot access iPhone backup files on Windows PC
• Not able to restore backup on your old/new iPhone

How can Stellar Data Recovery for iPhone recover lost backup files from PC?

The iPhone Data Recovery Tool by Stellar is a do-it-yourself software that quickly recovers complete iPhone data in a readable form from your Windows PC.

You can recover all your lost photos, videos, contacts, messages, Safari bookmarks, Call history, Reminders, Voice memos, Notes, WhatsApp, Kik, WeChat, Viber messages, etc.

It also offers a Deep Scan if your desired iPhone information is not recovered after the first scan. A deep scan does a comprehensive scan of the selected device or backup to recover every bit of lost or deleted backup information.

Benefits of Stellar iPhone Data Recovery

• Recovery of deleted or lost backup files
• Recovers data in a readable format
• Option to restore only that data from backup which you want to be in your iPhone
• Allows to save recovered backup on computer or iPhone

Step-by-step recovery of lost iPhone backup on Windows PC with Stellar Data Recovery for iPhone

Step 1: Connect your iPhone to your computer and launch the software.

Step 2: On the home screen, select Recover from iPhone. The scanning process begins.

Step 3: After scanning, all the files on your iPhone are listed.

If you do not see the required files in the list, choose Deep Scan. It will scan for the backup stored on your computer system.

Step 4: Select and save the recovered iPhone data at your desired location. You can save it on your iPhone if you want to restore backup data on your device or save it on your computer.

Wrapping Up

Losing iPhone data after factory reset, jailbreak, being stuck in a boot loop or physical damage, etc., can get messier when you cannot find or retrieve information from iPhone backup files saved on your computer. Stellar Data Recovery for iPhone significantly relieves such data loss situations.

This iPhone utility not only finds the lost iPhone backup files on Windows PC, but it also makes them readable and allows you to save/restore them to your iPhone or computer. Moreover, it lets you selectively transfer iPhone data on your iPhone rather than complete a backup.

You can download the free trial version to evaluate its performance. It is undoubtedly not going to disappoint you.

How to Restore iPhone from Backup when iTunes Backup is Corrupt or not compatible

Summary: Are you receiving the error, ‘iTunes backup was corrupt or not compatible’ while trying to restore iPhone? iPhone recovery is not possible from a corrupt backup file. This post shares how you can resolve corrupt iTunes backup file issue and restore iPhone’s lost data.

‘I dropped my iPhone and broke it. I got it repaired and formatted to factory settings to fix the various issues caused due to the fall. Since I had a backup in iTunes, so was not worried about my data. But had least idea that my iTunes backup file was corrupted! As I tried to restore iPhone from iTunes, a message appeared –: ‘iTunes backup was corrupt or Not compatible.’ Now I don’t know how to restore my iPhone. Please help.’ –  Simon, UK

It’s not new when users get bowled over by iTunes when trying to restore their iPhone. iTunes sometimes shows a message that it could not restore iPhone because the backup was corrupt or not compatible with the iPhone that was being restored.

It may be because iTunes does incremental backup by updating the previous backup. It’s possible that some old backup data was corrupt, which results in the error message.

Whatsoever, it’s a fact that there’s no recovery possible from a corrupt backup file.

So how to fix such corrupt iPhone backup in iTunes and restore iPhone in such cases?

Here we share the best ways to fix corrupt iTunes backup file and efficient methods to restore iPhone’s lost data.

You can apply these methods on all iPhone models including series of iPhone 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4 with latest iOS 16.x.

What you can do to fix ‘iTunes backup was corrupt or Not compatible’

Since you can’t repair or recover from a corrupt or incompatible iTunes backup file, it is best to delete such corrupt files and next try to create a new backup in iTunes.

How to delete your corrupt iPhone backup file in iTunes

1. Launch iTunes on your PC or Mac
2. Windows users click Edit > Preferences (on Windows PC). Mac users click iTunes Menu > Preferences
3. Select Find your iPhone backups
4. Select the corrupt or incompatible backup. Click Delete Backup
5. Close the iTunes Preferences window

How to delete the old iTunes backup files manually

If you don’t see the old backup in iTunes, then delete the backup manually.

1. In iTunes, under Summary click on Serial Number. You will see the iPhone’s UDID. Note it down.
2. Navigate to the iTunes backups folder on your computer.

On Mac follow: Finder > Option> Go menu> Library> Application Support >MobileSync> Backup

On Windows 11/10/8 follow: In Search box type %appdata%\Apple Computer\MobileSync\Backup. Press Enter key

If you installed iTunes from the Microsoft Store, follow: In Search box type %userprofile%\Apple\MobileSync\Backup. Press Enter key.

3. You will see the backup folders named by your device UDID
4. Select the folders with your device UDID and delete them
5. Next go to iTunes and take the backup again

How to backup iPhone in iTunes again

1. Connect your iPhone to computer via lightning cable
2. Launch iTunes
3. Click on Back Up Now The backup process begins.

| Did you get a message — iTunes can’t back up your iPhone because an error occurred? Here’s what you should do…
• Update your iOS to the latest version
• Update your iTunes to the latest version
• Disable antivirus software on your computer
• Now create backup in iTunes

|
| — |

How to restore iPhone when iTunes backup file is corrupt

Method 1: Restore iPhone from iCloud backup

Method 2: Recover from iCloud backup without erasing existing data

Method 3: Restore lost data directly from iPhone/ iPad

Method 1: Recover from iCloud backup

Instead of iTunes, you can restore iPhone by using the alternative backup solution, iCloud.

Steps to restore iPhone with iCloud

• Click to follow Settings > General > Reset> Erase all Contents and Settings

• A dialog box pops up, choose Erase Now
• Follow the instructions until you get on to the Apps & Data screen
• Tap Restore from iCloud Backup

• Sign in to your iCloud account
• Choose the recent backup and click Restore

Method 2: Recover specific files from iCloud without losing existing iPhone data

In case you want to restore specific data from backup, instead of complete backup, use an iPhone recovery software.

Steps to restore specific files from iCloud:

• Download and launch Stellar Data Recovery for iPhone on your computer.

• Select Recover from iCloud Backup on main screen of software.

• Select what you want to recover. Click Next
• Enter the Apple ID and password
• Select the relevant iCloud backup and click Scan

• Select the data in the iCloud backup files list on left and preview

• Click Save
• In the dialog box select computer or iPhone to save the recovered data. To save directly onto your iPhone, connect your iPhone to the computer.

Method 3: Recover data from iPhone

If iTunes could not restore iPhone or iPad because the backup was corrupt and neither iCloud is able to restore backup, recover data from the device directly. You can easily restore lost photos, videos, messages, calendar, voice memos, Safari bookmarks, etc., with this method. It works in cases of broken/ water-damaged iPhone, factory reset, iOS crash etc.

Steps to recover lost data from iPhone/ iPad

• Connect your iPhone to computer
• _Launch Stellar Data Recovery for iPhone _
• On the home screen select Recover from iPhone

• Select the data you want to restore
• Click Next

• Preview the data and click Save. You can save the recovered data on computer or iPhone

Conclusion

You cannot repair or recover data from corrupt iTunes backup file that gives — ‘iTunes backup was corrupt or Not compatible’ message.

However, the situation can be tackled by deleting the corrupt backup file and creating a fresh new backup in iTunes.

To restore iPhone, you may use either the new iTunes backup or bypass iTunes by using alternative recovery methods. Other than iTunes, iCloud or Stellar Data Recovery for iPhone are the effective ways to restore lost data on your iPhone. Among these too, if you wish to restore specific data like photos, videos, voice memos, or contacts etc., Stellar Data Recovery for iPhone would be the best solution.

New iPhone 14 Restore from iCloud Stuck on Time Remaining Estimating

Summary: The joy of using iPhone 14 comes to a halt if your newly purchased iOS device remains stuck at “iCloud backup remaining estimating time” loop. You’ll Google how to restart an iPhone but end up being confused about what to do or what not to do. We understand your angst. So, in this blog, we offer you lucrative options to restore new iPhone 14 from iCloud backup. Also, we have taken the liberty to recommend a reliable iPhone data recovery software to use in case of accidental data loss. Use the given buttons to free download and try it yourself.

Every time you buy a new iPhone, restoring backup becomes a vital necessity to finish the setup. Long wait to restore a new iPhone 14 is killing the joy of using the most awaited Apple product. You can restore iTunes or Finder backup using laptop or MacBook, but as soon as you perform iCloud backup on iPhone 14, the device gets stuck at estimated time remaining. It’s a prominent issue, pointed by many iPhone 14 users recently.

The problem arises at setting up a new iPhone with existing iCloud backup. Possibility of getting stuck on Restore in Progress: An estimated storage (XXGB) required to finish restoring your apps and data.

Why is my new iPhone 14 stuck at restore from iCloud?

Before finding your options to overcome the problem and learn how to restore an iPhone, get familiar with the root cause of the problem:

1. Perhaps additional data storage space is required.
2. Apple server is preventing iCloud data restoration.
3. iCloud system status is not working for iCloud backup and iCloud Account login.

• Slow or unstable WiFi connection.
• Numerous unwanted backup files stored on iCloud.

Generally, restoring in progress doesn’t take more than 20 to 60 minutes for an iPhone to restart. Nonetheless, if restoring is stuck beyond that time, then be wary that it might take hours to finish. Anyhow, iPhone offers you ample options to get around a stuck iCloud backup.

How to restart an iPhone stuck at “Restore from iCloud- Time Remaining: Estimating”

Read the below methods to identify a perfect route to finish restoring iPhone 14 from iCloud backup. You can also stop restoring your iPhone and experiment with other alternatives:

Cancel the iCloud Restore in Progress

Stop the ‘Restore from iCloud’ process and start afresh after giving rest to your iPhone for a while. The move allows iOS device to optimize operations after turning off all the activities. To do so, you need to interrupt the ongoing restore from iCloud backup, which is already stuck at a specified time remaining. Rebooting your iPhone will fix all the minor glitches liable for creating such. Follow these steps:

• Press and hold the side button (on the right hand side of your iPhone) along with volume up/ down button till the power-off slider appears on your iPhone 14 screen.

• Drag the slider to your right and wait for 30-seconds to turn off the device.

• To turn the iPhone back on, press and hold the side button until the Apple logo appears on screen.

Restart Restoring iCloud Backup

Once your iPhone 14 restarts, follow these steps to restore iCloud backup:

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.

• Set up your iPhone and select Restore from iCloud Backup on the Apps & Data screen.
• You can also choose another restoration option- Transfer Directly from iPhone.
• Follow the instruction available on-screen to restore your iOS device.

If your new iPhone 14 continues getting stuck at iCloud restore progress, then you need to check your internet connection. Also, make sure the iOS device has adequate space to handle large volume of data you are trying to copy in it.

Check the iCloud System Status

At rare occasions, even Apple server prevents the iCloud data restoration. The first thing you can do in such situations is to ascertain whether the restore process was stalled because of an internet issue or iCloud System Status. To do so, go to Apple system status page and check if iCloud Backup, Apple ID, and iCloud Account and Sign In, are working. If not, then you can’t do much but wait for Apple support to fix the issue at their end.

iCloud backup restore stuck while setting up a new iPhone 14 is not stressful until you lose a significant amount of data in the process. It is possible that in the search and trial of different options to restore iCloud backup on new iPhone 14, you might lose a significant amount of data. Use a reliable iPhone data recovery software like Stellar Data Recovery for iPhone to restore all the lost or deleted iPhone data from different variants of iPhone, iPad, and iPod touch.

Click here


Note that the software also supports recovery from iCloud backup and iTunes backup. The advanced software allows you to select and restore only a selected few or the desired files lost from iCloud. Moreover, the iOS recovery software executes recovery in the least possible time and could manage every bit of data stored in your iCloud backup. Refer to our KB to learn how to recover deleted iCloud data .

Conclusion:

This blog encapsulates various methods to swiftly get out of the trouble of new iPhone 14 stuck at restore from iCloud. As you try these methods, eventually, you will find the most suitable option to resolve the iPhone 14 stuck at restore from iCloud error.  At times, the process of data restore remains slow for reasons beyond your control. Perhaps the files you wish to restore to the newly purchased iOS device are way too large or the process is taking longer because of a weak Wi-Fi network or the Apple Server is undergoing maintenance. Either of the reasons may further enhance the risk of data loss on the iPhone. Therefore, you need an infallible solution like Stellar Data Recovery for iPhone to retrieve lost contacts, photos, videos, apps, games, chats, and more.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

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