How to Fix & Retrieve Pictures/Videos From a Water Damaged iPhone That Won’t Turn on

Summary: Spilled water on your iPhone? This article guides you in detail, how to fix water-damaged iPhone and do’s to avoid further damage. Also learn ways to recover lost photos and videos when your iPhone is not turning on due to the damage.

| Q. I accidentally dropped my iPhone in swimming pool and now it does not turn on anymore. How can I fix my water damaged phone? Is there any way I can rec__over photos and videos from my water damaged iPhone
A. To fix a water damaged iPhone, try to dry it completely while to recover your lost photos and videos you have two options:

1. Recover from Apple iCloud and iTunes backup
2. If, backup files are not accessible or deleted, recover using third-party software
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This article guides you in detail, how to fix such water-damaged iPhone and recover lost photos and videos when the device is not turning on.
The damage caused by water or any other liquid on iPhones is unpredictable. Your iPhone may or may not turn on and there is a high possibility of losing your data including photos and videos on it.
Even if your iPhone is under the one-year warranty, Apple does not cover liquid damages to iPhone. So now you are in a crazy situation of double loss, of owning a faulty device and losing precious photos and videos stored in it.
First, a piece of advice: Stay calm. Before trying to retrieve lost photos through any method follow the essential dos and don’ts to fix your iPhone and avoid further loss.

DOs fo****r Water Damaged iPhone

• **Try drying
  **Remove excess water off the iPhone by rubbing it dry on a towel. Gently shake it to clear the water in the sockets and ports of the phone.
• **Do not plug it in or turn it on
  **Do not plug or turn on the wet iPhone as this can cause a short circuit. Even if it turns on, it will stop working forever after sometime. If the iPhone is in Power on or Sleep Mode, switch it off completely and leave it to dry for at least two days.
• **Remove the SIM card
  **Take out the SIM card from the iPhone to avoid damage to key components and rub it dry on a clean cotton cloth.
• **Dry with silica gel sachets
  **Use silica gel packets to dry your wet iPhone and leave it for at least 48 hours.

DON’Ts for Water Damaged iPhone

• Do not press any buttons of wet iPhone
• Do not try to switch on your iPhone to avoid short circuit
• Do not use a hairdryer or other drying tools to dry your phone
• Do not place your iPhone in raw rice to avoid foreign particles entering inside

How to Recover Data from Water Damaged iPhone

After doing above essential hacks, once you power on your water damaged iPhone, there are two possibilities, either your phone starts working but you have lost your data or iPhone does not switch on at all!
Do not panic, as in either case, you can recover your lost photos and videos from a water damaged iPhone via two methods

Method 1: Recover from **iCloud and iTunes backup
**Apple has this remarkable feature in which all iPhone data is automatically saved in iCloud and iTunes backup. You just you need to sign in to iCloud or iTunes through your Apple ID on the new iOS device. Next, select and transfer the desired files to the new device from the list of available backups in iCloud/iTunes.

_**Method 2: Recover from third-party application
**_In case you are unable to restore photos from the iCloud and iTunes backup files or have deleted your desired files from the backup, opt for a third-party application to recover photos or videos from your water damaged iPhone.
From a plethora of iPhone data recovery software available in the market, experts recommend to pick only the trusted and secure data recovery tool, specially designed for the iOS device.

**Use iPhone Data Recovery Software  by Stellar
**One of the commonly used third-party data recovery software is Stellar Data Recovery for iPhone. The easy-to-use interface and 100% safe download makes it a popular choice among iPhone users.

If your iPhone is synchronized with iCloud and iTunes backup, you can retrieve lost photos and videos from water damaged iPhone using Stellar Data Recovery for iPhone. In the situation when your iPhone is not detected by the system or do not switch on at all, after it is damaged due to water, the software offers two ways to recover photos and videos:

1. Recovery from iCloud Backup
2. Recovery from iTunes Backup

Step-by-step: Recovery from iCloud Backup
Step 1: Install and Run Stellar Data Recovery for iPhone and select “Recover from iCloud Backup” from the main menu.

Figure 1: Illustrates the main screen

Step 2: Enter the Apple ID and password to sign in to iCloud.

Figure 2: Illustrates the credential screen

Step 3: After entering the credentials, the software displays the list of all backup files. Select the desired files and click Scan

Figure 4: Illustrates backup files list

Step 4: Preview the selected files and press Save. You can save recovered photos or videos at the desired location.

Figure 5: Illustrates the preview of the files

Step-by-step: Recovery from iTunes Backup
Step 1: Select “Recover from iTunes Backup” option on the main screen

Step 2: The software displays all iTunes backup files. From the Tree view, select the file categories from which you want to recover photos/videos. it will list all files under that category.

Figure 6: Illustrates the backup files list

Step 3: Preview the existing and/or deleted files

Figure 7: Illustrates the Preview of files under the selected category

Step 4: Click ‘Save’ to recover the file. You can either choose to save all or a few files by selecting the checkboxes.

_ Figure 8: Illustrates the file saving process_

**Conclusion
**The safest way to _rec_over lost photos and videos from water damaged iPhone is through a secure third-party tool.
The easy-to-use interface along with scanning and recovery precision makes iPhone Photo Recovery Software  by Stellar most sought by iPhone users. It comes as a blessing, especially when the iTunes and iCloud backup files become inaccessible or unreadable.

Try the Free Demo Version of the software to recover your lost and deleted pictures/videos in Mac or in Windows.

How to Recover FaceTime Call History on iPhone

Summary: Have you deleted or lost FaceTime calls from your iPhone? Once deleted from the call history, the Facetime calls are removed from the app’s history and vice versa. This post shares quick methods to restore FaceTime call history from any series of iPhone 15, 14, 13, 12, X, XS Max, XR, X, 8, 8 Plus, 7, and below versions and iPads’.

‘Just noticed, that the FaceTime call history suddenly disappeared. Cellular calls history is fine. I am using iOS 16.2, iPhone 14. I don’t have iTunes backup and don’t want to try iCloud backup as it will remove my current data. Is there any other way to get back FaceTime call history?’

‘I deleted the call history on my iPhone and without realizing that FaceTime calls will also be erased. How can I recover deleted FaceTime history?’

You love using FaceTime — Apple’s popular calling app, on your iOS device. It’s a free and easy way to connect with family and friends anywhere in the world through audio and video calls.

But what if ever you accidentally delete or lose FaceTime calls from your iPhone or iPad. They may be important calls you wanted to keep.

Since FaceTime calls are integrated into your recent calls list on iPhone, once deleted from the call history, the calls are removed from the app’s history as well and vice versa.

Here we share various methods to restore FaceTime call history on iPhone 14, 13, 12, 11, XS, XS Max, XR, X, 8, 8 Plus, 7, 7 Plus, 6 and below versions and iPad.

How to recover the lost or deleted FaceTime call history?

1. Restore FaceTime call history without iTunes/ iCloud backup

Deleted FaceTime history can be recovered by using Stellar Data Recovery for iPhone software. The software can restore lost FaceTime call history after accidental deletion, factory reset, app crash, jailbreak, and other issues.

The DIY software thoroughly scans your iPhone or iPad to recover the lost FaceTime call history.

In contrast to iTunes and iCloud backup, Stellar iPhone data recovery software lets you select and restore specific iPhone deleted call history along with the details like name, date, call duration, source country. This saves you from restoring other unnecessary data.

Step-by-step: Recover deleted/ lost FaceTime calls from iPhone

• Connect your iPhone to the computer
• Launch Stellar Data Recovery for iPhone
• Select Recover from iPhone on the left
• Select Contacts & Call Logs under What to Recover

• Click Next
• Preview and choose the FaceTime calls you want to restore from the list. Note: All the calls marked in red color are the deleted calls

• Click You can save the call history either on your computer or iPhone.

2. Recover FaceTime call history with iCloud

Stellar Data Recovery for iPhone can also restore FaceTime calls from iCloud backup on your iPhone or iPad. This method allows you to select and recover only the lost FaceTime call history from iCloud instead of restoring complete backup data.

Two methods to restore FaceTime log from iCloud:

1. Restore lost/deleted FaceTime calls from iCloud without losing existing iPhone data
2. Restore FaceTime call history from iCloud backup for free, deleting the current iPhone data

Method 1: Restore lost/deleted FaceTime calls from iCloud without losing existing iPhone data:

• Download Stellar Data Recovery for iPhone on your PC/ Mac
• Select Recover from iCloud Backup on main screen of software

• Select Contacts & Call Logs and click Next
• Enter the Apple ID and password. List of all available iCloud backup files appears. Select the relevant backup of your iPhone
• Click Scan

• Click Call History on the left window. Preview the existing and deleted FaceTime calls. Click Deep Scan, if you don’t find your required calls.

• Click Save to save the recovered call history either on iPhone or computer

Method 2: Restore FaceTime from iCloud backup for free (this deletes the current iPhone data)

• Go to Settings > General > Reset> Erase all Contents and Settings

• On Apps & Data screen, tap Restore from iCloud Backup

• Sign in to your iCloud account

• Choose the last backup and Restore

Note – The drawback of this method is that it deletes all your existing data from the iPhone.

Recover FaceTime calls from iTunes Backup

3. Recover FaceTime calls from iTunes Backup

FaceTime recovery from iTunes backup is also possible if you have enabled the backup in iTunes.

Restore FaceTime call log from iTunes either with the help of Stellar Data Recovery for iPhone or directly from your system without the help of software.

However, if you don’t want to part ways with your iPhone’s existing data and lose all the current photos, videos, etc. with the old backup file, take the help of Stellar Data Recovery for iPhone.

The software protects your current data on iPhone and recovers only the call history as required.

Two methods to restore FaceTime call history from iTunes

1. Restore FaceTime call history from iTunes without losing existing iPhone data
2. Restore FaceTime call history from iTunes backup, deleting the current iPhone data

Method 1: Restore FaceTime call history from iTunes without losing existing iPhone data

• Download Stellar Data Recovery for iPhone software on your PC/ Mac. Note: Connect your iPhone to a computer, if want to save the recovered FaceTime call history on iPhone.
• Select Recover from iTunes Backup on the main screen of the application.

• Select Contacts & Call Logs
• Click Next. From the list of the iTunes backup files, select the relevant iTunes backup

• Click Scan
• Click Call History. Preview the existing and deleted FaceTime calls. Click Deep Scan, if you don’t find your required calls.
• Click Save. You can save on your computer or iPhone

Method 2: Restore FaceTime call history from iTunes for free (this method deletes the current iPhone data)

• Connect iPhone to PC/ Mac
• Launch iTunes on your computer
• Select your iPhone under the Device list and choose the recent backup entry date

• Click Restore Backup

4. Contact Apple

Apple uses end-to-end encryption in FaceTime calls. It will not decrypt the content of your conversations. Apple may record and store information, such as to whom you had called and your iPhone/ iPad network configurations. It stores this information for up to 30 days. You don’t get the details like the content of the conversation or whether your call was answered or not.

Nevertheless, you can contact Apple requesting for FaceTime call logs by clicking on this link and submitting the request – Read More

Apple will get back to you.

Conclusion

iCloud and iTunes backup are the natural way for Apple users to recover FaceTime deleted call history. However, Apple’s solution though workable is not efficient when it comes to the recovery of specific types of data. The iTunes or iCloud backup recovery methods replace every existing data on your iPhone with an old/recent backup. You lose your current photos, videos, call history, messages, chats, etc.

Whereas Stellar Data Recovery for iPhone tackles this recovery issue more effectively. It recovers lost FaceTime calls and also keeps your current data intact on the iPhone.

The software works in all data loss situations due to deletion, jailbreak, water damage, factory reset, etc. You can restore FaceTime call history from any iPhone including series of iPhone 15, 14, 13, 12, 11, X, XS, XR, iPhone 8, iPhone 7, iPhone 6 and older versions. It is available for both Windows and macOS computers.

How to find lost iPhone Backup files on Windows PC?

Summary: You have to restore iPhone data. But you cannot find backup files saved on your Windows PC or the backup files are unreadable. This post guides you to find iPhone backup on Windows PC and methods to restore it on your device.

You may get into a terrible iPhone data loss situation after a factory reset, stolen iPhone, jailbreak or physical damage to your device, etc. Backup is your only resort. But another shocker is waiting for you. You cannot find iPhone backup files once saved on your Windows PC.

Your backup files are not readable, and you have no clue how to access them.

In such a situation, keep calm and do not worry. If you have ever saved your iPhone backup on a Windows computer and are now unable to locate or access it, this post guides you to find an iPhone backup on a PC and how to restore it on your device.

Where are iPhone backups stored on Windows PC?

iPhone backups are safe copies of your complete device information. iTunes saves iPhone backup in the Users folder on a Windows computer. These backup files are not in a readable format. You can copy them but should never try to move files to a different drive, edit, rename or extract content. All such activities can ruin the backup files. However, you can make copies of your backup or delete backup that you do not require anymore.

Steps to find iPhone backup files on Windows PC:

• In the Search bar, enter %appdata% or %USERPROFILE% (if you downloaded iTunes from the Microsoft Store)
• Press Return
• Double-click these folders: Apple Computer > MobileSync > Backup

You can also locate iPhone backup in Windows 7, 8, 10 or 11 by following Users > (username) > AppData > Roaming > Apple Computer > MobileSync > Backup.

Cannot locate iPhone backup on Windows PC? Find and Restore data with iPhone data recovery software.

If you cannot find your iPhone backup data on your PC or cannot access the backup files, take refuge in third-party software – Stellar Data Recovery for iPhone.

How can Stellar Data Recovery for iPhone help you?

You can find, access, and restore lost iPhone backup files with Stellar Data Recovery for iPhone. It is a secure tool that efficiently scans the computer to find your iPhone backup. The recovered iPhone backup files are in readable form, and you can either save them on your PC or iPhone.

When you can use the Stellar iPhone data recovery solution

• You are unable to locate your iPhone backup files
• Your backup files are either lost or deleted.
• You cannot access iPhone backup files on Windows PC
• Not able to restore backup on your old/new iPhone

How can Stellar Data Recovery for iPhone recover lost backup files from PC?

The iPhone Data Recovery Tool by Stellar is a do-it-yourself software that quickly recovers complete iPhone data in a readable form from your Windows PC.

You can recover all your lost photos, videos, contacts, messages, Safari bookmarks, Call history, Reminders, Voice memos, Notes, WhatsApp, Kik, WeChat, Viber messages, etc.

It also offers a Deep Scan if your desired iPhone information is not recovered after the first scan. A deep scan does a comprehensive scan of the selected device or backup to recover every bit of lost or deleted backup information.

Benefits of Stellar iPhone Data Recovery

• Recovery of deleted or lost backup files
• Recovers data in a readable format
• Option to restore only that data from backup which you want to be in your iPhone
• Allows to save recovered backup on computer or iPhone

Step-by-step recovery of lost iPhone backup on Windows PC with Stellar Data Recovery for iPhone

Step 1: Connect your iPhone to your computer and launch the software.

Step 2: On the home screen, select Recover from iPhone. The scanning process begins.

Step 3: After scanning, all the files on your iPhone are listed.

If you do not see the required files in the list, choose Deep Scan. It will scan for the backup stored on your computer system.

Step 4: Select and save the recovered iPhone data at your desired location. You can save it on your iPhone if you want to restore backup data on your device or save it on your computer.

Wrapping Up

Losing iPhone data after factory reset, jailbreak, being stuck in a boot loop or physical damage, etc., can get messier when you cannot find or retrieve information from iPhone backup files saved on your computer. Stellar Data Recovery for iPhone significantly relieves such data loss situations.

This iPhone utility not only finds the lost iPhone backup files on Windows PC, but it also makes them readable and allows you to save/restore them to your iPhone or computer. Moreover, it lets you selectively transfer iPhone data on your iPhone rather than complete a backup.

You can download the free trial version to evaluate its performance. It is undoubtedly not going to disappoint you.

How to Restore iPhone from Backup when iTunes Backup is Corrupt or not compatible

Summary: Are you receiving the error, ‘iTunes backup was corrupt or not compatible’ while trying to restore iPhone? iPhone recovery is not possible from a corrupt backup file. This post shares how you can resolve corrupt iTunes backup file issue and restore iPhone’s lost data.

‘I dropped my iPhone and broke it. I got it repaired and formatted to factory settings to fix the various issues caused due to the fall. Since I had a backup in iTunes, so was not worried about my data. But had least idea that my iTunes backup file was corrupted! As I tried to restore iPhone from iTunes, a message appeared –: ‘iTunes backup was corrupt or Not compatible.’ Now I don’t know how to restore my iPhone. Please help.’ –  Simon, UK

It’s not new when users get bowled over by iTunes when trying to restore their iPhone. iTunes sometimes shows a message that it could not restore iPhone because the backup was corrupt or not compatible with the iPhone that was being restored.

It may be because iTunes does incremental backup by updating the previous backup. It’s possible that some old backup data was corrupt, which results in the error message.

Whatsoever, it’s a fact that there’s no recovery possible from a corrupt backup file.

So how to fix such corrupt iPhone backup in iTunes and restore iPhone in such cases?

Here we share the best ways to fix corrupt iTunes backup file and efficient methods to restore iPhone’s lost data.

You can apply these methods on all iPhone models including series of iPhone 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4 with latest iOS 16.x.

What you can do to fix ‘iTunes backup was corrupt or Not compatible’

Since you can’t repair or recover from a corrupt or incompatible iTunes backup file, it is best to delete such corrupt files and next try to create a new backup in iTunes.

How to delete your corrupt iPhone backup file in iTunes

1. Launch iTunes on your PC or Mac
2. Windows users click Edit > Preferences (on Windows PC). Mac users click iTunes Menu > Preferences
3. Select Find your iPhone backups
4. Select the corrupt or incompatible backup. Click Delete Backup
5. Close the iTunes Preferences window

How to delete the old iTunes backup files manually

If you don’t see the old backup in iTunes, then delete the backup manually.

1. In iTunes, under Summary click on Serial Number. You will see the iPhone’s UDID. Note it down.
2. Navigate to the iTunes backups folder on your computer.

On Mac follow: Finder > Option> Go menu> Library> Application Support >MobileSync> Backup

On Windows 11/10/8 follow: In Search box type %appdata%\Apple Computer\MobileSync\Backup. Press Enter key

If you installed iTunes from the Microsoft Store, follow: In Search box type %userprofile%\Apple\MobileSync\Backup. Press Enter key.

3. You will see the backup folders named by your device UDID
4. Select the folders with your device UDID and delete them
5. Next go to iTunes and take the backup again

How to backup iPhone in iTunes again

1. Connect your iPhone to computer via lightning cable
2. Launch iTunes
3. Click on Back Up Now The backup process begins.

| Did you get a message — iTunes can’t back up your iPhone because an error occurred? Here’s what you should do…
• Update your iOS to the latest version
• Update your iTunes to the latest version
• Disable antivirus software on your computer
• Now create backup in iTunes

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How to restore iPhone when iTunes backup file is corrupt

Method 1: Restore iPhone from iCloud backup

Method 2: Recover from iCloud backup without erasing existing data

Method 3: Restore lost data directly from iPhone/ iPad

Method 1: Recover from iCloud backup

Instead of iTunes, you can restore iPhone by using the alternative backup solution, iCloud.

Steps to restore iPhone with iCloud

• Click to follow Settings > General > Reset> Erase all Contents and Settings

• A dialog box pops up, choose Erase Now
• Follow the instructions until you get on to the Apps & Data screen
• Tap Restore from iCloud Backup

Click here


• Sign in to your iCloud account
• Choose the recent backup and click Restore

Method 2: Recover specific files from iCloud without losing existing iPhone data

In case you want to restore specific data from backup, instead of complete backup, use an iPhone recovery software.

Steps to restore specific files from iCloud:

• Download and launch Stellar Data Recovery for iPhone on your computer.

• Select Recover from iCloud Backup on main screen of software.

• Select what you want to recover. Click Next
• Enter the Apple ID and password
• Select the relevant iCloud backup and click Scan

• Select the data in the iCloud backup files list on left and preview

• Click Save
• In the dialog box select computer or iPhone to save the recovered data. To save directly onto your iPhone, connect your iPhone to the computer.

Method 3: Recover data from iPhone

If iTunes could not restore iPhone or iPad because the backup was corrupt and neither iCloud is able to restore backup, recover data from the device directly. You can easily restore lost photos, videos, messages, calendar, voice memos, Safari bookmarks, etc., with this method. It works in cases of broken/ water-damaged iPhone, factory reset, iOS crash etc.

Steps to recover lost data from iPhone/ iPad

• Connect your iPhone to computer
• _Launch Stellar Data Recovery for iPhone _
• On the home screen select Recover from iPhone

• Select the data you want to restore
• Click Next

• Preview the data and click Save. You can save the recovered data on computer or iPhone

Conclusion

You cannot repair or recover data from corrupt iTunes backup file that gives — ‘iTunes backup was corrupt or Not compatible’ message.

However, the situation can be tackled by deleting the corrupt backup file and creating a fresh new backup in iTunes.

To restore iPhone, you may use either the new iTunes backup or bypass iTunes by using alternative recovery methods. Other than iTunes, iCloud or Stellar Data Recovery for iPhone are the effective ways to restore lost data on your iPhone. Among these too, if you wish to restore specific data like photos, videos, voice memos, or contacts etc., Stellar Data Recovery for iPhone would be the best solution.