How to recover data from dead iPhone 11

How to recover data from dead iPhone

Summary: Recovering data from a dead iPhone is precarious if you don’t acquire knowledge about your iOS device. Be wary of how your device works and its data backup options to avert data loss problems in the future. If your iPhone has turned dead because of a major technical glitch, you can recover the data stored in it using a reliable data recovery software. This blog encapsulates all such concrete details with a step-by-step guide to recover data from dead iPhone.

iPhone is one of the most affluent smartphones loaded with advanced features. Most people invest in it because its upbeat features and advanced technology intrigue them. Every time Apple announces a new upgrade or introduces new features to its iOS software upgrade, iPhone fans dig deep to learn more about it.

If your iPhone is dead and not working at all, and you want to learn how to recover data from dead iPhone, this blog is exclusively for you.

Why would an iPhone suddenly go dead?

These are the possible reasons why iPhone turns dead or blank for hours:

A defective charging cable or adapter that doesn’t perfectly pair with your iOS device.
A recent iOS update that triggered some unforeseen software error in your iPhone.
Faulty or failed hardware, like a battery or a logic board that needs to be replaced.

In either of the above-mentioned conditions, your iPhone will stop responding to any command. Turning the device off and restarting works in rare circumstances, but not always. In such bleak situations, you can try to fix your dead iPhone using these tips:

Keep a close watch over the charging cable or power adapter and fix the loose ends.
Put your dead iPhone on charge for at least an hour.
Connect your iPhone to iTunes or put it on Device Firmware Update (DFU) mode.
Seek immediate assistance from Apple Support Services.

If these attempts won’t bring your iPhone back to life, certainly it has some major technical glitch that only Apple experts can address. Before submitting your device for the same, recover all the data stored in it. Follow these DIY solutions to recover data from dead iPhone:

Use iTunes to Recover Data from Dead iPhone

iTunes is one of the most coveted options to recover data recovery from dead iPhone. However, to use this method, your iPhone should be in sync with iTunes, and you have to periodically take data backup on it. Observe the steps to keep data backup on iTunes:

Connect your iPhone to your computer and open iTunes to login.
From the menu bar at the top of the iTunes window, select File > Library > Organize Library.
Next, select Consolidate files to organize the Library screen and press OK.
Once you do that, copies of any files that were not in the iTunes Media folder will be added to your iTunes Media folder.
At the same time, take the opportunity to eliminate all the duplicate files taking unnecessary space on your hard drive. However, before making this move, save a copy of the original files in your iTunes Media Folder.

If you have been practicing the above steps for long, then simply connect your device with your computer using a USB cable and follow steps to recover data from iTunes backup:

Connect your iPhone to your computer and open iTunes.
Select your iPhone in the main iTunes window or select it from Finder.
The move will prompt a new set of instructions on iTunes with options to backup data. You need to click on Restore Backup to retrieve your dead iPhone’s data.
Several backup options will prompt on your computer. You can choose a selected set of files to restore a specific file or all of them.
Once selected, the desired number of files/data to restore, press Restore, and wait. The move may restart your iPhone. If not, your device will suffer a more serious hardware failure that only technical experts can fix.

Pro Tip: If found dead, let your iPhone remain off for as long as possible to avoid data overwriting.

Use iCloud to Recover Data from Dead iPhone

If you are proactively using iCloud to maintain data backup, there is a fair chance to recover your dead phone’s data from it. You can directly recover data from iCloud on another iPhone that doesn’t necessarily require connection to a laptop or computer. All you need is an iPhone that can be turned on at least and let you through the initial steps to login to your iCloud. Don’t forget to erase your dead iPhone before continuing on the new one; otherwise, you won’t get to perform the initial set-up. Follow the steps below to restore dead iPhone’s data from iCloud Backup:

Turn on the working iPhone and perform the initial setup procedures till you get through Apps & Data. Tap on Restore from iCloud Backup option and sign in with your Apple ID.

A window will prompt you with all backups available for restoring. Select the most recent one that contains all the data you wish to retrieve from your dead iPhone.
Patiently wait for the data transfer procedure to finish.
In the data transfer procedure, at some point, you might be asked to enter your Apple ID once again. Enter details to keep the action going.
Once done, you’ll get a notification of successful data transfer.

You can also transfer all your dead iPhone data to a new one by inserting its SIM card in the new iPhone. Learn here how to Transfer Data from Old iPhone to New iPhone .

Use a Reliable Data Recovery Software

Your last respite is a professional data recovery software in case a vast amount of data from dead iPhone, like photos, videos, messages, contacts, etc., remain missing after iCloud recovery. We recommend Stellar Data Recovery for iPhone because it guarantees absolute recovery of lost or deleted data from iPhone, iTunes, and iCloud. Listing some common situations where the software can help:

If iTunes fails to restore data after unlocking the disabled iPhone.
If some data is found missing after restoring data from iTunes or iCloud.
Instead of restoring all files from the iPhone, you wish to recover only some selected files.

You can download the demo version of the software for assessment and buy the software to activate its key functionalities. It will activate via activation key that will be sent on your email once you purchase the software. Read this KB to learn How to Activate Stellar Data Recovery for iPhone . Additionally, using the Toolkit version of the software, identified as Stellar Eraser for iPhone , you can permanently remove all the sensitive data stored in your dead iPhone so it won’t fall into the wrong hands.

Conclusion:

Avid iPhone users know when to stop playing with their iOS device to let it reset in case of a technical glitch. Nevertheless, not all iPhone users are aware of this practice. Consequently, we panic and keep on switching off and on our smartphones when it hangs.

If your phone turns blank or dead, don’t panic and stop using your device for some time. Let it rest and resume its function. Otherwise, you’ll end up losing all the memories stored in it. This blog aimed to help you understand the grim consequences and smart ways to recover data from iPhone if your device turns dead. In case you are unable to recover data on your own using Stellar Data Recovery for iPhone, you can avail Data Recovery Lab-Services where our experts can recover all the data from your dead iPhone.

FAQs:

What to do if iPhone is not working?

If your iPhone has stopped responding to any command and you can’t even turn it off, then force shutdown and restart it. Swiftly press and release the volume up button first and repeat the same with volume down button. Now, press and hold the side button and once the Apple logo appears on the screen, release the side button too.

Why is my phone unresponsive?

Your iPhone’s touchscreen can be unresponsive for reasons like a brief hiccup or glitch that your smartphone’s inner system can’t detect or render it unresponsive. Sometimes, touch screen becomes unresponsive due to water damage or app glitch, or virus attack.

Why did my iPhone screen go black?

In iPhone, black screen appears due to software or hardware issues. Firmware modifications, dropping the iPhone, iOS upgrade/downgrade, and jailbreaking, are some other common reasons behind the black screen error. Learn some great solutions to overcome the black screen of death error .

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

Go to Settings > General > Software Update.
Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

Open Settings. Click on your name.
Tap on iCloud > Photos.
Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

Open the App Store.
Now click on your profile icon on top.

Figure: Update app in App Store

Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

Open iCloud.com and enter Apple ID credentials to sign in.
Click on the Photos or iCloud Drive app where the video is saved.
Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

Open Settings > General > Reset.
Click on Erase All Content and Settings.
Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

How to Restore Contacts on iPhone (4 Methods)

Summary: Many of the users have been wondering about the ways to restore deleted contacts. In this post, we shared the best methods to restore deleted contacts from your iPhone series 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8, 7, 6, and 5.

Losing contact names and numbers from the device all of a sudden is not new for iPhone users. Sometimes contact names are missing with only the random numbers visible, or the contact list is altogether empty. Mostly, the incidents occur after updating to a newer version of iOS, a bug in the device, accidental deletion, or else formatting of the iPhone.

You can always restore from iCloud or iTunes backup, but sometimes even those attempts might fail to recover deleted contacts. This can be because of wrong user names, passcodes, or device settings.

In such cases, the best way to restore only the missing contacts is to use iPhone Data Recovery Software by Stellar**.** Read on to know the four solutions to recover deleted contact on iPhone below.

If you have synced your iPhone to iCloud backup, restore missing contact names and numbers with this method.

Go to your iPhone Settings > iCloud > Contacts (iOS 16 & 15 users follow: Settings > User Name > iCloud)

Toggle OFF and turn ON Contacts again

It asks what you would like to do with the previously synced iCloud contacts on your iPhone. Select Delete from My iPhone.

You will get back lost contacts on the iPhone. Those accounts are also displayed in your group lists if you have different Cloud accounts like Gmail linked to your device. You can check and uncheck the group to view or hide, respectively.

This works only when you have backed up your iPhone to iTunes.

Connect your iPhone to the PC
Launch iTunes
Select your device from the Device list and pick the most recent backup entry date of your iPhone from the Summary page

Click Restore Backup

You can get back the lost or deleted contacts from your iTunes backup. But the drawback of this method is that with iTunes, you do not have a choice to restore only the lost contacts on your iPhone selectively. This means that complete data from iTunes will be restored on your device, replacing existing iPhone data.

All current media photos, videos, messages, etc., on your iPhone will also be replaced by the iOS backup files. If you want to restore only contacts from iTunes backup, use a safe third-party iPhone data recovery application.

The best way to overcome the iTunes drawback and selectively restore only the missing contacts is to use iPhone Contact Recovery Software by Stellar.

This secure & do-it-yourself software recovers lost or accidentally deleted iPhone contacts, call history, etc., regardless of the cause of the loss.Experience the Free Trial version NOW!

The free demo version of Stellar Data Recovery for iPhone allows you to scan and preview files from iPhone, iCloud, and iTunes backup, and to save them, you need to register the software.

Stellar Data Recovery offers three ways to recover iPhone contacts missing on your device:

1. Recover from iPhone

There is a possibility that your device has all the contacts, but they are not showing up—select Recovery from iPhone to view the hidden iPhone contacts in this case.

Connect your iPhone to the computer and launch and launch the software
On the home screen, choose “Recover from iPhone”, select “Contacts and Call Logs,” and click “Next.”

It will show you the iOS devices connected to your system. Select your device and click Scan

After scanning, select Contacts on your left pane; all the contacts will be displayed in the right pane.
Then, Select All or particular items by clicking on the associated checkbox.
Click on Save and browse the desired location to save the recovered contacts.

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sentrypc.com/parental-controls/ ### **2\. Restore from iCloud Backup**

Recovery from iCloud Backup allows you to selectively recover deleted contacts from your iPhone rather than restoring everything from photos and videos to messages. Follow the below steps:

Connect your iPhone to the computer via USB cable
Launch Stellar Data Recovery from iPhone
Choose Recover from iCloud Backup, Select Contacts and Call Logs and click Next

Enter the Apple ID and Password to get the list of available backup files.

Select the backup file and click Scan

After scanning, select “Contacts” on your left pane, all the contacts in the selected backup file will be displayed in the right pane.

Then, Select All or selective items by clicking on the associated checkbox.

Click on Save and browse the desired location to save the recovered contacts.

3. Restore from iTunes Backup

If your iPhone contacts are synced with iTunes backup, use Recovery from iTunes backup to recover missing iPhone contacts.

Connect your iPhone to your computer and launch the software
On the home screen, choose Recover from iTunes, select Contacts and Call Logs, and click Next

The software analyzes your system and lists all the available iTunes backup files, as shown below. If you cannot find the desired backup file, you can click on Add Backup to manually add the backup file from the system. Now, select the file and click Scan

After scanning, select “Contacts” on your left pane, all the contacts in the selected backup file will be displayed in the right pane.
Then, Select All or particular items by clicking on the associated checkbox.
Click on Save and browse the desired location to save the recovered contacts.

Minor changes in the iPhone Settings can also help restore deleted contacts. Try the below Setting changes and check if they work for you:

Change Contacts’ Groups Settings
Reset the Network Connections
Change Default Account in Settings back to iCloud (works for iPhone 8/7/6s)

1: Change Contacts’ Groups Settings

Go to your Contacts, tap into Groups
Uncheck All iCloud
Select All on iPhone

Click on Done (top right)
Check if you got back all your contacts

2: Reset the Network Connections

Under Settings > General > Reset > Reset Network Settings

Enter your passcode
Choose Reset Network Settings to continue ignoring the message that this action will delete all your network settings.

This action will clear your current saved networks and Wi-Fi passwords, but you can always re-enter your network passwords later. So give this a try to retrieve lost contacts.

3: Change Default Account in Settings back to iCloud (works for iPhone 14, 13, 12, 11, X, 8, 7, 6)

Go to your iPhone Settings > Mail, Contacts, Calendars > Contacts
Click Default Account
Select iCloud instead of On my iPhone
Check if your phone’s missing contacts recovered

To Wrap-up

Stellar Data Recovery for iPhone intelligently restores your missing or accidentally deleted contacts without causing loss of iPhone’s existing data, unlike iTunes or iCloud Backup recovery methods. Changing the iPhone settings can also help you get back missing contacts. So now no need to worry about the contacts list loss. Instead, try the above methods and recover deleted contacts on your iPhone.

Have you ever used any of the above methods for restoring missing iPhone contacts? Then, do share your experience in the comments below.

How to Restore iPhone from Backup when iTunes Backup is Corrupt or not compatible

Summary: Are you receiving the error, ‘iTunes backup was corrupt or not compatible’ while trying to restore iPhone? iPhone recovery is not possible from a corrupt backup file. This post shares how you can resolve corrupt iTunes backup file issue and restore iPhone’s lost data.

‘I dropped my iPhone and broke it. I got it repaired and formatted to factory settings to fix the various issues caused due to the fall. Since I had a backup in iTunes, so was not worried about my data. But had least idea that my iTunes backup file was corrupted! As I tried to restore iPhone from iTunes, a message appeared –: ‘iTunes backup was corrupt or Not compatible.’ Now I don’t know how to restore my iPhone. Please help.’ – Simon, UK

It’s not new when users get bowled over by iTunes when trying to restore their iPhone. iTunes sometimes shows a message that it could not restore iPhone because the backup was corrupt or not compatible with the iPhone that was being restored.

It may be because iTunes does incremental backup by updating the previous backup. It’s possible that some old backup data was corrupt, which results in the error message.

Whatsoever, it’s a fact that there’s no recovery possible from a corrupt backup file.

So how to fix such corrupt iPhone backup in iTunes and restore iPhone in such cases?

Here we share the best ways to fix corrupt iTunes backup file and efficient methods to restore iPhone’s lost data.

You can apply these methods on all iPhone models including series of iPhone 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4 with latest iOS 16.x.

What you can do to fix ‘iTunes backup was corrupt or Not compatible’

Since you can’t repair or recover from a corrupt or incompatible iTunes backup file, it is best to delete such corrupt files and next try to create a new backup in iTunes.

How to delete your corrupt iPhone backup file in iTunes

Launch iTunes on your PC or Mac
Windows users click Edit > Preferences (on Windows PC). Mac users click iTunes Menu > Preferences
Select Find your iPhone backups
Select the corrupt or incompatible backup. Click Delete Backup
Close the iTunes Preferences window

How to delete the old iTunes backup files manually

If you don’t see the old backup in iTunes, then delete the backup manually.

In iTunes, under Summary click on Serial Number. You will see the iPhone’s UDID. Note it down.
Navigate to the iTunes backups folder on your computer.

On Mac follow: Finder > Option> Go menu> Library> Application Support >MobileSync> Backup

On Windows 11/10/8 follow: In Search box type %appdata%\Apple Computer\MobileSync\Backup. Press Enter key

If you installed iTunes from the Microsoft Store, follow: In Search box type %userprofile%\Apple\MobileSync\Backup. Press Enter key.

You will see the backup folders named by your device UDID
Select the folders with your device UDID and delete them
Next go to iTunes and take the backup again

How to backup iPhone in iTunes again

Connect your iPhone to computer via lightning cable
Launch iTunes
Click on Back Up Now The backup process begins.

| Did you get a message — iTunes can’t back up your iPhone because an error occurred? Here’s what you should do…
• Update your iOS to the latest version
• Update your iTunes to the latest version
• Disable antivirus software on your computer
• Now create backup in iTunes

|
| — |

How to restore iPhone when iTunes backup file is corrupt

Method 1: Restore iPhone from iCloud backup

Method 2: Recover from iCloud backup without erasing existing data

Method 3: Restore lost data directly from iPhone/ iPad

Method 1: Recover from iCloud backup

Instead of iTunes, you can restore iPhone by using the alternative backup solution, iCloud.

Steps to restore iPhone with iCloud

Click to follow Settings > General > Reset> Erase all Contents and Settings

A dialog box pops up, choose Erase Now
Follow the instructions until you get on to the Apps & Data screen
Tap Restore from iCloud Backup

Sign in to your iCloud account
Choose the recent backup and click Restore

Method 2: Recover specific files from iCloud without losing existing iPhone data

In case you want to restore specific data from backup, instead of complete backup, use an iPhone recovery software.

Steps to restore specific files from iCloud:

Download and launch Stellar Data Recovery for iPhone on your computer.
Select Recover from iCloud Backup on main screen of software.

Select what you want to recover. Click Next
Enter the Apple ID and password
Select the relevant iCloud backup and click Scan

Select the data in the iCloud backup files list on left and preview

Click Save
In the dialog box select computer or iPhone to save the recovered data. To save directly onto your iPhone, connect your iPhone to the computer.

Click here

### **Method 3: Recover data from iPhone**

If iTunes could not restore iPhone or iPad because the backup was corrupt and neither iCloud is able to restore backup, recover data from the device directly. You can easily restore lost photos, videos, messages, calendar, voice memos, Safari bookmarks, etc., with this method. It works in cases of broken/ water-damaged iPhone, factory reset, iOS crash etc.

Steps to recover lost data from iPhone/ iPad

Connect your iPhone to computer
_Launch Stellar Data Recovery for iPhone _
On the home screen select Recover from iPhone

Select the data you want to restore
Click Next

Preview the data and click Save. You can save the recovered data on computer or iPhone

Conclusion

You cannot repair or recover data from corrupt iTunes backup file that gives — ‘iTunes backup was corrupt or Not compatible’ message.

However, the situation can be tackled by deleting the corrupt backup file and creating a fresh new backup in iTunes.

To restore iPhone, you may use either the new iTunes backup or bypass iTunes by using alternative recovery methods. Other than iTunes, iCloud or Stellar Data Recovery for iPhone are the effective ways to restore lost data on your iPhone. Among these too, if you wish to restore specific data like photos, videos, voice memos, or contacts etc., Stellar Data Recovery for iPhone would be the best solution.

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How to recover data from dead iPhone 11 | Stellar