How to recover data from dead iPhone

Summary: Recovering data from a dead iPhone is precarious if you don’t acquire knowledge about your iOS device. Be wary of how your device works and its data backup options to avert data loss problems in the future. If your iPhone has turned dead because of a major technical glitch, you can recover the data stored in it using a reliable data recovery software. This blog encapsulates all such concrete details with a step-by-step guide to recover data from dead iPhone.

iPhone is one of the most affluent smartphones loaded with advanced features. Most people invest in it because its upbeat features and advanced technology intrigue them. Every time Apple announces a new upgrade or introduces new features to its iOS software upgrade, iPhone fans dig deep to learn more about it.

If your iPhone is dead and not working at all, and you want to learn how to recover data from dead iPhone, this blog is exclusively for you.

Why would an iPhone suddenly go dead?

These are the possible reasons why iPhone turns dead or blank for hours:

1. A defective charging cable or adapter that doesn’t perfectly pair with your iOS device.
2. A recent iOS update that triggered some unforeseen software error in your iPhone.
3. Faulty or failed hardware, like a battery or a logic board that needs to be replaced.

In either of the above-mentioned conditions, your iPhone will stop responding to any command. Turning the device off and restarting works in rare circumstances, but not always. In such bleak situations, you can try to fix your dead iPhone using these tips:

• Keep a close watch over the charging cable or power adapter and fix the loose ends.
• Put your dead iPhone on charge for at least an hour.
• Connect your iPhone to iTunes or put it on Device Firmware Update (DFU) mode.
• Seek immediate assistance from Apple Support Services.

If these attempts won’t bring your iPhone back to life, certainly it has some major technical glitch that only Apple experts can address. Before submitting your device for the same, recover all the data stored in it. Follow these DIY solutions to recover data from dead iPhone:

Use iTunes to Recover Data from Dead iPhone

iTunes is one of the most coveted options to recover data recovery from dead iPhone. However, to use this method, your iPhone should be in sync with iTunes, and you have to periodically take data backup on it. Observe the steps to keep data backup on iTunes:

• Connect your iPhone to your computer and open iTunes to login.
• From the menu bar at the top of the iTunes window, select File > Library > Organize Library.
• Next, select Consolidate files to organize the Library screen and press OK.
• Once you do that, copies of any files that were not in the iTunes Media folder will be added to your iTunes Media folder.
• At the same time, take the opportunity to eliminate all the duplicate files taking unnecessary space on your hard drive. However, before making this move, save a copy of the original files in your iTunes Media Folder.

If you have been practicing the above steps for long, then simply connect your device with your computer using a USB cable and follow steps to recover data from iTunes backup:

• Connect your iPhone to your computer and open iTunes.
• Select your iPhone in the main iTunes window or select it from Finder.
• The move will prompt a new set of instructions on iTunes with options to backup data. You need to click on Restore Backup to retrieve your dead iPhone’s data.
• Several backup options will prompt on your computer. You can choose a selected set of files to restore a specific file or all of them.
• Once selected, the desired number of files/data to restore, press Restore, and wait. The move may restart your iPhone. If not, your device will suffer a more serious hardware failure that only technical experts can fix.

Pro Tip: If found dead, let your iPhone remain off for as long as possible to avoid data overwriting.

Use iCloud to Recover Data from Dead iPhone

If you are proactively using iCloud to maintain data backup, there is a fair chance to recover your dead phone’s data from it. You can directly recover data from iCloud on another iPhone that doesn’t necessarily require connection to a laptop or computer. All you need is an iPhone that can be turned on at least and let you through the initial steps to login to your iCloud. Don’t forget to erase your dead iPhone before continuing on the new one; otherwise, you won’t get to perform the initial set-up. Follow the steps below to restore dead iPhone’s data from iCloud Backup:

• Turn on the working iPhone and perform the initial setup procedures till you get through Apps & Data. Tap on Restore from iCloud Backup option and sign in with your Apple ID.

• A window will prompt you with all backups available for restoring. Select the most recent one that contains all the data you wish to retrieve from your dead iPhone.
• Patiently wait for the data transfer procedure to finish.
• In the data transfer procedure, at some point, you might be asked to enter your Apple ID once again. Enter details to keep the action going.
• Once done, you’ll get a notification of successful data transfer.

You can also transfer all your dead iPhone data to a new one by inserting its SIM card in the new iPhone. Learn here how to Transfer Data from Old iPhone to New iPhone .

Use a Reliable Data Recovery Software

Your last respite is a professional data recovery software in case a vast amount of data from dead iPhone, like photos, videos, messages, contacts, etc., remain missing after iCloud recovery. We recommend Stellar Data Recovery for iPhone because it guarantees absolute recovery of lost or deleted data from iPhone, iTunes, and iCloud. Listing some common situations where the software can help:

• If iTunes fails to restore data after unlocking the disabled iPhone.
• If some data is found missing after restoring data from iTunes or iCloud.
• Instead of restoring all files from the iPhone, you wish to recover only some selected files.

You can download the demo version of the software for assessment and buy the software to activate its key functionalities. It will activate via activation key that will be sent on your email once you purchase the software. Read this KB to learn How to Activate Stellar Data Recovery for iPhone . Additionally, using the Toolkit version of the software, identified as Stellar Eraser for iPhone , you can permanently remove all the sensitive data stored in your dead iPhone so it won’t fall into the wrong hands.

Conclusion:

Avid iPhone users know when to stop playing with their iOS device to let it reset in case of a technical glitch. Nevertheless, not all iPhone users are aware of this practice. Consequently, we panic and keep on switching off and on our smartphones when it hangs.

If your phone turns blank or dead, don’t panic and stop using your device for some time. Let it rest and resume its function. Otherwise, you’ll end up losing all the memories stored in it. This blog aimed to help you understand the grim consequences and smart ways to recover data from iPhone if your device turns dead. In case you are unable to recover data on your own using Stellar Data Recovery for iPhone, you can avail Data Recovery Lab-Services where our experts can recover all the data from your dead iPhone.

FAQs:

What to do if iPhone is not working?

If your iPhone has stopped responding to any command and you can’t even turn it off, then force shutdown and restart it. Swiftly press and release the volume up button first and repeat the same with volume down button. Now, press and hold the side button and once the Apple logo appears on the screen, release the side button too.

Why is my phone unresponsive?

Your iPhone’s touchscreen can be unresponsive for reasons like a brief hiccup or glitch that your smartphone’s inner system can’t detect or render it unresponsive. Sometimes, touch screen becomes unresponsive due to water damage or app glitch, or virus attack.

Why did my iPhone screen go black?

In iPhone, black screen appears due to software or hardware issues. Firmware modifications, dropping the iPhone, iOS upgrade/downgrade, and jailbreaking, are some other common reasons behind the black screen error. Learn some great solutions to overcome the black screen of death error .

How to Recover deleted pictures on iPhone? 5 Best Solutions

For many iPhone users, photos are the most important data stored on their device – so losing those photos can be a disaster.

However, even if you accidentally deleted some or all of your pictures on iPhone, you can get them back.

We’ll discuss how to recover deleted photos on your iPhone with or without backup.

How to Recover Deleted Pictures on iPhone?

There are five best solutions to recover deleted pictures on iPhone. Use the solution that fits your needs and helps you recover your lost pictures.

1. Recover Deleted Pictures on iPhone from Recently Deleted Albums

Pictures taken with the iPhone Camera application are saved by default in the Photos application. If a photo or video is deleted, it’s moved to the Recently Deleted folder in the Photos app. This folder is the same as your computer’s Recycle Bin and retains the deleted photos for 30 days. Once this period expires, your photos are permanently deleted from this folder. Perform these steps if you want to recover recently deleted photos on your iPhone:

• Open the Photos app.
• Tap on Albums at the bottom.

• Scroll down to find the Recently Deleted folder.

• Tap on the Select option at the top-right corner of the screen.

• Select the deleted photos you want to recover on your iPhone.

• Now, tap Recover, and the pictures will be returned to their original iPhone albums.

Note – If you want to restore all the deleted photos from your Recently Deleted folder, tap on the Recover All button.

How to Recover Deleted Pictures on iPhone From a Backup?

If your photos are not in the Recently Deleted folder, you might get them back by restoring your iPhone from a previous backup. There are three ways to restore deleted photos on iPhone – iCloud website, iTunes backup, or Finder.

When recovering photos from your iPhone from backup, pay attention to the date of creation of your backups. Use the most recent backup but don’t delete all older backups. It’s always good to have multiple backups if something goes wrong.

2. Recover Photos on iPhone using iCloud via the iCloud website

Apple’s iCloud Backup helps you recover deleted photos from your iPhone to your system. For iCloud to automatically back up all your pictures and videos, you must first set up and enable iCloud Photos on your device. Here’s how to enable iCloud Photos to Backup all your photos:

• Open the Settings app on your iPhone.
• Tap iCloud and then go to Photos.

• Toggle on iCloud Photos to enable it.

To restore photos from iCloud, follow these steps:

• Go to the iCloud Website and log in with your Apple credentials.

• Once logged in, select ‘Photos’ from the app list.

• Go to Recently Deleted Album, select the photos you wish to restore, and click Recover.

3. Recover Photos on iPhone using iTunes

Many iPhone users use iTunes backup to recover their deleted photos and videos. This Apple’s proprietary tool syncs your iPhone files to your PC or Mac. Follow the steps to recover deleted photos from iTunes backup:

• Connect your iPhone to your Mac system with macOS Mojave or an earlier version.
• Click on the iPhone icon at the upper-left corner of your iTunes window.

• Click the Summary tab in the left pane.

• Now in the Backups section, click on Restore Backup.

• Select the backup you want your phone to use.

Note - macOS Mojave is the last version of Apple’s OS to ship with iTunes. In macOS Catalina and newer version, iTunes is split into different apps: Podcasts, Books, TV, and Music. Moreover, Finder is used to manage and sync content on your iPhone, iPad, and iPod touch.

• Once the restoration process is complete, check the Photos app to see if the deleted photos were recovered. If not, try repeating the process and return to the most recent backup or choose an older backup.

4. Recover Deleted Pictures on iPhone using Finder

To restore the pictures on iPhone using Finder in macOS Catalina 10.15 or above, follow these steps:

• Open Finder on your Mac with macOS Catalina 10.15 or above.
• Connect your iPhone to your Mac system.
• Select your iPhone from the location lists on the left.

• Navigate to the General tab and click Restore Backup.

• Select the backup date you like to use for restoring.

• Click the Restore button to confirm.

How to Recover Pictures on iPhone without Backup?

What to do if there is no iPhone backup or you cannot restore pictures using iCloud or iTunes? Use iPhone data recovery software to restore lost iPhone pictures.

Stellar Data Recovery for iPhone can find and restore deleted/lost pictures, videos, chat messages, audio, contacts, etc., from your iPhone/iPad/iPod touch. This software is easy to use when restoring deleted photos, and you can operate it even if you don’t have technical knowledge. Follow the steps to discover how to use software to recover deleted photos:

• Connect your iPhone to your computer.
• Download Stellar Data Recovery for iPhone on your PC or Mac.

•  Select Recover from iPhone on the main screen of the software.

• Select the data type and click Next. The scanning process will start.

• Once the scanning is completed, preview the data. Select the recovered data you want to restore and click Save.

• Choose the destination to save the recovered data.

Conclusion

The data loss issues in Apple can be resolved easily through multiple backup solutions — iTunes, iCloud, and iCloud.com. However, these native backup recovery solutions fall short when you need to recover specific data, though you can easily recover deleted photos in your iPhone from these backup options. However, you will also end up replacing every existing data on your device!

Stellar Data Recovery for iPhone fills this gap quite efficiently. It recovers your deleted photos in water damage, jailbreak, factory reset, Black Screen of Death, etc. In addition, this software has an exceptionally high data recovery success rate, making it an essential utility for iPhone users.

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How To Recover Data From Lost or Stolen iPhone In Easy Steps

Summary: Lost your iPhone and now worried about your precious data on it? This post shares how efficiently Stellar Data Recovery for iPhone can recover lost data from a lost or stolen iPhone using iCloud Backup.

When we lose our phone, then the only thing we worry about is the valuable data stored on it. To recover all our critical data (contacts, messages, photos, videos, voice memo, etc.) all we need to do is restore them either from iTunes or iCloud backup. What if due to some unknown reasons, we are unable to access the backup? Well, in such cases we can still recover our files from the backup via Stellar Data Recovery for iPhone software.

Apple is known for its flagship features and, one of them being able to automatically backup the iPhone data. ICloud and iTunes automatically back up iPhone data and updates it whenever you sync it to your Mac. The advantage of these backup systems is that you can recover your data when your iOS device is lost or stolen.

Speaking of which, a friend of mine lost his iPhone and was looking for ways to restore his critical data. As he had saved the information by backing it up, all he had to do was transfer the information to the new iOS device. However, as luck would have it, he was unable to access the backup files either.

To get rid of the deadlock, he decided to look for a third-party application which can recover iPhone data, and after some analysis, he opted for iPhone Data Recovery Software  by Stellar.

Stellar Data Recovery for iPhone (Ultimate Solution to Recover iPhone Data)

If your backup is accessible, you can recover data from the backup files. If you cannot access the backup files, then you need a third-party iPhone Data Recovery Software to recover data from your lost or stolen iPhone.

Stellar Data Recovery for iPhone provides you with 2 options to recover iPhone data i.e. either from iTunes backup files or iCloud backup files. It is easy to use and deploys a robust scanning algorithm so as to recover as much data as possible.

Irrespective of how you lost your iPhone data, you can get back your data in two Recovery modes namely:

1. from iTunes Backup
2. from iCloud Backup

Let’s look at each —

Recovery Mode 1: iTunes Backup Files

You can recover iPhone data if you have synchronised your iPhone with iTunes earlier. To recover data from iTunes Backup files, follow these steps:

i. Run Stellar Data Recovery for iPhone and select “Recover from iTunes Backup” tab

Figure 1 illustrates the main screen of the software

ii. The software displays the list of all iTunes backup files. Select the required backup file to recover

Figure 2 illustrates the entire list of the backup files

iii. From the Tree view, select the supported file categories which will list all the items under that category head.

iv. Preview the selected backup files and save the files

Figure 3 represents the preview of the files

**Note: You can preview the existing and deleted files. Moreover, type the keyword or filename in the search box to search for a particular file.

v. Click the Save button to recover the file.

Recovery Mode 2: iCloud Backup files

You can restore your iPhone data from iCloud Backup files as well. Follow the steps given below:

i. Install and Run Stellar Data Recovery for iPhone and select “Recover from iCloud Backup” tab.

Figure 5 represents the home screen of the software

ii. Next, enter the Apple ID and Password and sign in to iCloud.

Figure 6 illustrates the credential page

iii. After entering the necessary credentials, the software displays the list of all the backup files. Select the required files and press the Scan button

Figure 7 Represents the list of all files

iv. Preview the selected files and press the Save button which you can save to the desired location.

Figure 8 illustrates the preview of the files

The Process is over!!

What does Stellar Data Recovery for iPhone offers?

• Supports latest iOS 17, 16 15, 14, 13, 12 and below
• Recovers data from iTunes/iCloud Backup files
• Supports multiple device connections
• Data recovery from encrypted iTunes Backup files
• Provides option to import files to iPhones

Concluding Note

Simplicity is one of the several major aspects that are frequently sought by users. On that note, the interface of Stellar Data Recovery for iPhone software is quite simple and intuitive, and users can quickly and accurately recover iPhone data. With that said, do make it necessary to regularly backup your iPhone data.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

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Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

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