How to Reset iPhone without Losing Data?

Summary: Sometimes, resetting an iPhone is essential to fix minor issues like iPhone crashing, freezing, or getting stuck at the Apple logo. But the iPhone reset process can delete important data and settings on your device. Read this post to learn smart ways to reset your iPhone without data loss. Moreover, you can also download this quick tool to reset your iPhone without losing data.

“Yesterday, my iPhone stopped working suddenly. I have been trying multiple ways to fix it since then; even tried the force reboot method. Should I simply reset my iPhone? How do I do it without losing my device data?”

Resetting an iPhone can sometimes become a necessity, whether due to sudden freezing up of your device, software glitches, or slow performance. Often, when your iPhone gets stuck on the Apple logo or suddenly crashes, you can reset your iPhone to fix this minor issue.

A factory reset is also necessary if you want to sell your iPhone and want to start fresh. When resetting your iPhone, it will become an empty slate with no pictures, contacts, videos, downloaded applications, playlists, or anything else. An iPhone reset restores your iPhone to its initial configuration and original factory settings.

However, be careful with this method as resetting your iPhone deletes all files & settings on the device.  For those looking to reset iPhone without losing their precious data, this blog is the answer. Let’s read on to find some simple ways to do so while keeping our data intact.

How to reset your iPhone without Losing Data?

Before starting, it’s crucial to back up your iPhone data to avoid losing important files and folders. You can back up your iPhone using iCloud, iTunes, or Finder on Mac or PC.

Next, follow the step-by-step instructions on resetting an iPhone using iPhone Settings, iPhone erasure software, and iTunes.

Method 1: Reset iPhone Without Losing Data via Settings

To reset iPhone without losing data, you need to use the ‘Reset’ feature in your iPhone. This feature has different options on how you would like to reset- whether through the ‘Reset All Settings’ or the ‘Reset Network Settings’ option.

The Reset All Settings option will remove or reset privacy settings, keyword dictionary, location settings, etc., to default. At the same time, Reset Network Settings will remove previously used networks and VPN settings. Resetting the Network Settings will turn off the cellular data roaming and remove previously used Wi-Fi settings of your iPhone.

Moreover, no data or media is deleted from iPhone when choosing the Reset All Settings or Reset Network Settings option.

Steps to Reset iPhone Using the ‘Reset All Settings’ option

• On the iPhone, navigate to Settings > General.
• Tap on Transfer or Reset iPhone.
• Click Reset options.

• Next, click the Reset All Settings option.
• Then enter the iPhone passcode.
• Now, click Reset All Settings. This process will take a couple of minutes to reset the privacy settings, keyword dictionary, location settings to default, but will keep the rest of your data fully secure.

Method 2: Reset iPhone via Stellar Toolkit for iPhone Tool

Sometimes, the ‘Reset All Settings’ option doesn’t solve your iPhone issue. In such a case, try resetting the iPhone with the help of trusted software. Stellar Toolkit for iPhone  is a secure and professional tool that can help you reset your iPhone to fix various iOS issues without losing data.

Also, you can also use Stellar Toolkit for iPhone to fix iOS related issues like- iPhone crashing, stuck at the Apple logo, etc.

This tool’s ‘Repair iPhone’ feature will first download the fresh copy of the iOS version present in your device from the official website. Then it will install the freshly downloaded iOS version on your iPhone after removing the existing one from your device. The software will reset your iPhone, making it seem new without removing or deleting your data.

Stellar Toolkit for iPhone is compatible with the latest iPhone 14, 13, 12, and below series and even all iPad versions, such as iPad Air, iPad Mini, and others.

 

Step-by-Step: How to reset iPhone with Stellar Toolkit for iPhone:

Step 1: Download Stellar Toolkit for iPhone on your Mac or Windows PC and connect your iPhone to the system using a USB cable.

Step 2:  Select Repair iPhone module from the launch screen of the software.

Step 3: On the Repair iPhone screen, click the Next button.

Step 4: Click on the iPhone icon.

Step 5: Click the Download button to download the latest iOS or iPadOS version of the firmware file. If you have already downloaded the firmware before, select Import.

Step 6: After downloading the firmware file, click the Repair button to start repairing.

Step 7: Once you receive the message —The repairing process of the selected iOS device is completed, click OK.

Restart your iPhone to see if the iOS issues are resolved.

Method 3: Reset iPhone Without Losing Data via Recovery Mode

To reset your iPhone, you can use iTunes or Finder app. You need to use Mac or Windows PC to access the recovery mode of your iPhone and reset the device. This method will erase all your device data, so take a backup of your iPhone before proceeding.

Steps to reset iPhone via Recovery

• Open iTunes on your Mac or Windows system.
• Connect your iPhone to the computer and then put your iPhone into Recovery Mode .
• Once your device has entered the Recovery Mode, a message ‘you’re in Recovery Mode’ will pop up. Click OK.

• Click on your iPhone when it appears in iTunes, then click Summary.
• Now, select the “Restore iPhone” option on the right pane.

• Click Restore to confirm. It might take a while for your iPhone to reset; don’t disconnect your device from the computer until the reset process is completed.

• Once the restore process is complete, set up your iPhone as new or restore it from a backup.

Conclusion

You can factory reset your iPhone without fearing data loss by trying different methods mentioned in this blog. Reset All Settings/ Reset Network Settings feature of iPhone can reset your device; however, it may not always work. You can even use iTunes to reset your iPhone, but you will lose all your device data.

Or use the ‘Repair iPhone’ feature of Stellar Toolkit for iPhone software to permanently reset your iPhone without losing data. This tool can repair iOS issues like iPhone crashing, Black Screen of Death, and iPhone stuck at the Apple logo.

Download the free trial version to evaluate the features of the software.

 

FAQs

How to remotely erase iPhone data?

If your iPhone is lost or stolen, you can protect your iPhone data from misuse by remotely erasing its data using the iCloud website.

How to restore or set up your iPhone after reset?

Use an iCloud backup to restore your iPhone after a factory reset.

Forgot iPhone Password? – Here are the Best Solutions

Summary: Can’t remember your iPhone password? This post brings the best solutions to fix forgotten password issue and restore your data from the locked iPhone.

Setting up a password on your iPhone is a great way to keep unauthorized access at bay but what if you forget the password? On a positive note, you can still access or restore your iPhone Data and this blog highlights some best solutions for forgotten iPhone password.

Password enabled iPhone ensures that no one can access it without your permission and is a great way to stop prying eyes from accessing your personal data. But what if you itself forget the password? Isn’t that a problematic situation? Obviously, as you cannot unlock your iPhone and access the data. Further, if you enter the wrong password six times, then a message is displayed stating that the iPhone has been disabled.

Figure 1. If you enter the wrong password six times in a row, then a message will be displayed stating that your iPhone has been disabled.

If you’re lucky then you might be able to unlock your iPhone and access the data stored on it else there is a probability that you may end up losing your data in the process of unlocking it.

Forgot iPhone passcode? What to do next?

Alright, I know it’s next to impossible that you will ever forget your passcode but we cannot overlook the fact that, yes there is a chance that you may forget it. The majority of us will say that we use fingerprint identity sensor (Touch ID) and hardly use a numeric passcode. Well, suppose your Touch ID stops working properly and to fix it you need to go to Settings < Touch ID & Passcode < Enter the Passcode.

Wait! What! You need to enter the passcode to get the Touch ID working again and you thought that you’d never need to remember the passcode. If you have a backup of your data, then all you have to do is simply reset your iPhone and restore your data from the backup. Unfortunately, you’ll only restore data that has been backed up and any new data added after that won’t be there. That said, let’s delve into some of the best solutions for forgotten iPhone password.
If you’ve forgotten the password, these options will help you out:

• Erase your iOS device with iTunes to remove the password
• Erase the passcode with iCloud
• Use Recovery mode if you’re unable to connect to either iCloud or iTunes
• Leverage an iPhone data recovery to recover deleted/lost data

Erase your iPhone with iTunes, restore files from it and remove the passcode

If you’ve synced your iPhone with iTunes, you can restore your files from it. Further, this will erase all the data and the passcode. To restore your data and remove the passcode, follow these steps:

i. Connect your iPhone to your computer and launch iTunes
ii. If you’re asked for the passcode, try another computer with which you’ve synced your iPhone, else proceed with either iCloud or Recovery mode
iii. Sync your iPhone with iTunes and make a backup of it
iv. On your iPhone set up the screen, choose Restore from iTunes backup
v. In iTunes select your iPhone and select the relevant backup

This process will restore all your data on iPhone. Now, configure a new passcode and never forget it.

Figure 2 illustrates to erase the data & passcode and to restore your iPhone

Erase the passcode with iCloud

Follow these steps to erase the passcode of your iPhone with iCloud:

i. Go to iCloud.com and sign in with your valid Apple credentials to view the iCloud dashboard.
ii. At the top of the dashboard, select ‘All Devices’ and select your iPhone from the given list
iii. Click on ‘Erase’ to erase the passcode
iv. On the setup screen on your iPhone, choose the restore from a backup option to restore files from the iCloud backup

Important: You can erase your iPhone with Find My iPhone as long as it is connected to a Wi-Fi or cellular network.

Use Recovery mode to erase the passcode

If you’ve never synced your iPhone with iTunes or iCloud, then you need to erase the passcode in the Recovery mode. Follow these steps to erase the passcode:
i. Connect your iPhone to your system and force restart it. Different versions of iPhone have different settings; therefore, follow these settings depending on your iPhone

1. iPhone 8/8 Plus: Press and release the Volume up button and then quickly press and release the Volume down button. Press and hold the Side button until the recovery mode screen appears
2. iPhone 7/7 Plus: Press and keep holding both the Side and Volume down buttons until you see the recovery mode screen
3. iPhone 6S and earlier: Press and keep holding the Home and the Side buttons until the recovery mode screen appears

ii. Finally, after restarting the iPhone, select Restore from the given options

Figure 3 illustrates to restore iPhone via recovery mode

iii. Wait for the process to finish and then restore your files to your iPhone and set up a new passcode

Get more help

If due to any reason you lose your data stored on iPhone during the whole process, then you can utilize an iPhone data recovery software and recover all your lost data. Stellar Data Recovery for iPhone is a robust iPhone data recovery software which efficiently brings back all your lost data. Moreover, the software facilitates three recovery option namely:

 

• Recover from iPhone
• Recover from iTunes Backup
• Recover from iCloud backup

Figure 3 illustrates the home screen of Stellar Data Recovery for iPhone software

At Last

After restoring your iPhone , make sure that you never ever forget the passcode. The key is to create a strong passcode which is easy to remember. Further, if your iPhone gets stuck in recovery mode or due to any reason you’re unable to unlock your device, contact Apple support or visit the nearest service centre.

How to recover data from dead iPhone

Summary: Recovering data from a dead iPhone is precarious if you don’t acquire knowledge about your iOS device. Be wary of how your device works and its data backup options to avert data loss problems in the future. If your iPhone has turned dead because of a major technical glitch, you can recover the data stored in it using a reliable data recovery software. This blog encapsulates all such concrete details with a step-by-step guide to recover data from dead iPhone.

iPhone is one of the most affluent smartphones loaded with advanced features. Most people invest in it because its upbeat features and advanced technology intrigue them. Every time Apple announces a new upgrade or introduces new features to its iOS software upgrade, iPhone fans dig deep to learn more about it.

If your iPhone is dead and not working at all, and you want to learn how to recover data from dead iPhone, this blog is exclusively for you.

Why would an iPhone suddenly go dead?

These are the possible reasons why iPhone turns dead or blank for hours:

1. A defective charging cable or adapter that doesn’t perfectly pair with your iOS device.
2. A recent iOS update that triggered some unforeseen software error in your iPhone.
3. Faulty or failed hardware, like a battery or a logic board that needs to be replaced.

In either of the above-mentioned conditions, your iPhone will stop responding to any command. Turning the device off and restarting works in rare circumstances, but not always. In such bleak situations, you can try to fix your dead iPhone using these tips:

• Keep a close watch over the charging cable or power adapter and fix the loose ends.
• Put your dead iPhone on charge for at least an hour.
• Connect your iPhone to iTunes or put it on Device Firmware Update (DFU) mode.
• Seek immediate assistance from Apple Support Services.

If these attempts won’t bring your iPhone back to life, certainly it has some major technical glitch that only Apple experts can address. Before submitting your device for the same, recover all the data stored in it. Follow these DIY solutions to recover data from dead iPhone:

Use iTunes to Recover Data from Dead iPhone

iTunes is one of the most coveted options to recover data recovery from dead iPhone. However, to use this method, your iPhone should be in sync with iTunes, and you have to periodically take data backup on it. Observe the steps to keep data backup on iTunes:

• Connect your iPhone to your computer and open iTunes to login.
• From the menu bar at the top of the iTunes window, select File > Library > Organize Library.
• Next, select Consolidate files to organize the Library screen and press OK.
• Once you do that, copies of any files that were not in the iTunes Media folder will be added to your iTunes Media folder.
• At the same time, take the opportunity to eliminate all the duplicate files taking unnecessary space on your hard drive. However, before making this move, save a copy of the original files in your iTunes Media Folder.

If you have been practicing the above steps for long, then simply connect your device with your computer using a USB cable and follow steps to recover data from iTunes backup:

• Connect your iPhone to your computer and open iTunes.
• Select your iPhone in the main iTunes window or select it from Finder.
• The move will prompt a new set of instructions on iTunes with options to backup data. You need to click on Restore Backup to retrieve your dead iPhone’s data.
• Several backup options will prompt on your computer. You can choose a selected set of files to restore a specific file or all of them.
• Once selected, the desired number of files/data to restore, press Restore, and wait. The move may restart your iPhone. If not, your device will suffer a more serious hardware failure that only technical experts can fix.

Pro Tip: If found dead, let your iPhone remain off for as long as possible to avoid data overwriting.

Use iCloud to Recover Data from Dead iPhone

If you are proactively using iCloud to maintain data backup, there is a fair chance to recover your dead phone’s data from it. You can directly recover data from iCloud on another iPhone that doesn’t necessarily require connection to a laptop or computer. All you need is an iPhone that can be turned on at least and let you through the initial steps to login to your iCloud. Don’t forget to erase your dead iPhone before continuing on the new one; otherwise, you won’t get to perform the initial set-up. Follow the steps below to restore dead iPhone’s data from iCloud Backup:

• Turn on the working iPhone and perform the initial setup procedures till you get through Apps & Data. Tap on Restore from iCloud Backup option and sign in with your Apple ID.

• A window will prompt you with all backups available for restoring. Select the most recent one that contains all the data you wish to retrieve from your dead iPhone.
• Patiently wait for the data transfer procedure to finish.
• In the data transfer procedure, at some point, you might be asked to enter your Apple ID once again. Enter details to keep the action going.
• Once done, you’ll get a notification of successful data transfer.

You can also transfer all your dead iPhone data to a new one by inserting its SIM card in the new iPhone. Learn here how to Transfer Data from Old iPhone to New iPhone .

Use a Reliable Data Recovery Software

Your last respite is a professional data recovery software in case a vast amount of data from dead iPhone, like photos, videos, messages, contacts, etc., remain missing after iCloud recovery. We recommend Stellar Data Recovery for iPhone because it guarantees absolute recovery of lost or deleted data from iPhone, iTunes, and iCloud. Listing some common situations where the software can help:

• If iTunes fails to restore data after unlocking the disabled iPhone.
• If some data is found missing after restoring data from iTunes or iCloud.
• Instead of restoring all files from the iPhone, you wish to recover only some selected files.

You can download the demo version of the software for assessment and buy the software to activate its key functionalities. It will activate via activation key that will be sent on your email once you purchase the software. Read this KB to learn How to Activate Stellar Data Recovery for iPhone . Additionally, using the Toolkit version of the software, identified as Stellar Eraser for iPhone , you can permanently remove all the sensitive data stored in your dead iPhone so it won’t fall into the wrong hands.

Conclusion:

Avid iPhone users know when to stop playing with their iOS device to let it reset in case of a technical glitch. Nevertheless, not all iPhone users are aware of this practice. Consequently, we panic and keep on switching off and on our smartphones when it hangs.

If your phone turns blank or dead, don’t panic and stop using your device for some time. Let it rest and resume its function. Otherwise, you’ll end up losing all the memories stored in it. This blog aimed to help you understand the grim consequences and smart ways to recover data from iPhone if your device turns dead. In case you are unable to recover data on your own using Stellar Data Recovery for iPhone, you can avail Data Recovery Lab-Services where our experts can recover all the data from your dead iPhone.

FAQs:

What to do if iPhone is not working?

If your iPhone has stopped responding to any command and you can’t even turn it off, then force shutdown and restart it. Swiftly press and release the volume up button first and repeat the same with volume down button. Now, press and hold the side button and once the Apple logo appears on the screen, release the side button too.

Why is my phone unresponsive?

Your iPhone’s touchscreen can be unresponsive for reasons like a brief hiccup or glitch that your smartphone’s inner system can’t detect or render it unresponsive. Sometimes, touch screen becomes unresponsive due to water damage or app glitch, or virus attack.

Why did my iPhone screen go black?

In iPhone, black screen appears due to software or hardware issues. Firmware modifications, dropping the iPhone, iOS upgrade/downgrade, and jailbreaking, are some other common reasons behind the black screen error. Learn some great solutions to overcome the black screen of death error .

How to Recover Lost Data from iPhone After iOS Update?

Summary: If your iPhone data, such as photos, videos, contacts, messages, notes, etc., have disappeared after an iOS update, read this post. It guides you on how to recover data lost after an iPhone update to iOS 16/ 15/ 14/ 13. Also, download the best iPhone data recovery software — Stellar Data Recovery for iPhone — that can recover any data lost due to an iOS update or iOS crash.

‘When I upgraded my iPhone from iOS 15.6 to iOS 16.4, I lost my data (photos, videos, and apps) How can I restore data in my iPhone? Please help.’

As an iPhone user, you eagerly wait for iOS updates that fix various bugs and bring in new features and enhancements. But the charm of making your iPhone smarter and more secure vanishes when suddenly after the update, your contacts, messages, photos or videos, etc., disappear from your iPhone.

There have been several complaints about data loss from iPhone after upgrading to iOS 16, 15, 14, or 13. It is strange as Apple is known to enhance its iPhone data security with every new iOS version.

So why your iPhone data is lost after iOS update?

Technical anomalies after software upgrades are quite common. Even sophisticated Apple devices can lose data after updating to the latest iOS version or show other problems. Although you can restore your data using iTunes or iCloud backup , this may not work every time.

Addressing the problem, we have created a guide for you to recover data lost after an iOS update.

How to recover data lost after iPhone update

You are probably safe if you have created a backup in iTunes or iCloud before updating your iPhone. In this case, you can restore the lost data from the backup files. Otherwise, seek help of an iPhone data recovery software to recover lost data after iOS update.

Below are the methods to recover data lost after iPhone update:

1. Restore lost iPhone data using iTunes
2. Recover lost data after iOS update using iCloud
3. Recover data lost after iPhone update using software

Method 1: Restore lost iPhone data after iOS update using iTunes

Recover lost data from your computer using the iTunes backup you created before the iOS update.

Steps to recover iPhone data from iTunes backup:

• Connect iPhone to your PC/Mac with a USB cable. If a message asks for your device passcode or to Trust This Computer, follow the prompts.
• Launch iTunes.
• Select your iPhone under the device list.
• Click on Summary.

Figure: Restore from Backup in iTunes

• Click Restore Backup.
• In the Restore from Backup dialog box, select the relevant backup date just before the iOS update.
• Click Restore. Wait until the restore process finishes. Keep your iPhone connected after it restarts. All your lost iPhone data will be restored on the iPhone.

In case iTunes could not connect to iPhone and shows value is missing error, learn how to fix and connect to iTunes .

Method 2: Recover lost iPhone data after iOS update using iCloud

All iOS device users have iCloud backup advantage. If, after the iOS 16/15/14/13/12 update, your iPhone contacts, Camera Roll, notes, messages, etc., are missing, recover them using the iCloud backup.

However, this method resets your device, and all existing data gets deleted. This means any photos, videos, messages, contacts, etc., which were added or received after the iOS update are removed.

Steps to restore photos from iCloud on iPhone:

• Click to follow Settings >General > Transfer or Reset iPhone > Erase all Contents and Settings.

• In the dialog box, choose Erase Now.
• In the Apps & Data screen, tap Restore from iCloud Backup.

• Enter Apple ID to sign in to your iCloud account.
• Select the recent backup before the iOS update and click Restore. All your missing data will be back on iPhone.

Figure: iPhone restore from iCloud in progress

In case: iCloud backup is greyed out, know here how to fix it .

Method 3: Recover lost data from iPhone after iOS update using software

An iPhone data recovery software is the easiest and quick solution to restore lost iPhone data after iOS update. It is recommended when you don’t have the iPhone backup, or you’re unable to restore data using iCloud or iTunes.

Stellar Data Recovery for iPhone can find and restore contacts, videos, photos, audio, chat messages, Calendar, etc., deleted after updating to iOS 16/ 15/ 14/ 13. The software ensures that you recover even the hidden files in your iPhone or iPad after iOS update.

Moreover, you can restore old data without deleting any existing photos or videos that you added or clicked from your iPhone after the update.

The software can extract data from your iPhone, iTunes, and iCloud backup as well. There’s no need to reset or delete any data from your iPhone, when using the software.

Stellar Data Recovery for iPhone is helpful, in case:

• You don’t have iPhone backup.
• iPhone data recovery using iCloud or iTunes backup failed.
• Some of your Contacts, iMessages, chats, photos, videos, Safari bookmarks, etc., are missing after recovery from backup.
• You want a quick and easy method to recover lost data after iOS update.
• You don’t want to reset your device to recover the missing data after the update.

The software is compatible with series of iPhone 14 / 13 / 12 / 11 / XS / XR / X / 8 / 7 & below and supports the latest iOS 17, 16 15, 14, 13, 12 and below versions.

 

Steps to restore iPhone after iOS update using software

• Connect your iPhone/ iPad to computer.
• Download Stellar Data Recovery for iPhone on your PC or Mac.
• On the main screen of the software, select Recover from iPhone.

• Select the data you want to recover and click Next. The scanning process begins.

• Next, preview and select the required data. Click Save to restore data on iPhone.

You can also choose the module Recover from iCloud backup or Recover from iTunes backup, if required.

Conclusion

Sometimes after an iOS update, you may not be able to restore iPhone using iTunes or iCloud backups. In such a situation, use Stellar Data Recovery for iPhone. The software ensures you recover all data lost due to an iOS update.

The professional iOS data recovery software thoroughly scans your iPhone restoring missing contacts, iMessages, photos, videos, Voice Memos, Notes, WhatsApp chats, and other data. You can also preview the found data before saving them on your iPhone or iPad.

You can download the free trial of the software and preview the recovered iPhone data.

 

FAQs

1. Why did my contacts disappear on the iPhone?

If your contacts disappeared on your iPhone after installing iOS 16, it can be because you didn’t update the iOS appropriately. To recover lost iPhone contacts after the update, you need to factory reset your iOS device and try installing the iOS update again.

2. Where is the iPhone 16 update file located?

When updating your iPhone through iTunes on your Mac, you can find the update file in iPhone software updates. You’ll need to navigate to ~/Library/iTunes/iPhone Software Updates.

3. Which iPhones will get iOS 16 update?

iOS 16 updates are compatible with iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus iPhone SE (3rd generation) and iPhone SE (2nd generation).

4. How to recover lost videos after the iOS 16 update?

If installing the iOS 16 update causes data loss, restore the iTunes or iCloud backup. However, if you forget to take a backup, for iPhone video recovery use Stellar Data Recovery for iPhone.

5. Is iPhone deleted text recovery possible after factory reset iOS?

Yes, there is a chance to recover deleted text after factory resetting iOS using the backup stored in iTunes or iCloud.

6. Will iOS 16 update delete my photos?

No, your iPhone data, such as videos, and photos don’t get deleted during iOS 16 update. But if there is any interruption during updates like a power cut then there is a chance to lose data from iPhone. At that time, use backup for iPhone photo recovery and to restore deleted or lost photos.

7. How to recover deleted notes from your iPhone?

iPhone deleted notes retrieval can be done using – The recently Deleted Folder and iCloud backup if you have previously enabled iCloud for Notes.

8. How to recover imessages on iPhone?

For recovering imessages or any other lost or deleted files use iCloud. Just open iCloud.com > Advanced section > Restore files. Next, choose the files you want to restore.