How to Restore iPhone from Backup when iTunes Backup is Corrupt or not compatible

Summary: Are you receiving the error, ‘iTunes backup was corrupt or not compatible’ while trying to restore iPhone? iPhone recovery is not possible from a corrupt backup file. This post shares how you can resolve corrupt iTunes backup file issue and restore iPhone’s lost data.

‘I dropped my iPhone and broke it. I got it repaired and formatted to factory settings to fix the various issues caused due to the fall. Since I had a backup in iTunes, so was not worried about my data. But had least idea that my iTunes backup file was corrupted! As I tried to restore iPhone from iTunes, a message appeared –: ‘iTunes backup was corrupt or Not compatible.’ Now I don’t know how to restore my iPhone. Please help.’ –  Simon, UK

It’s not new when users get bowled over by iTunes when trying to restore their iPhone. iTunes sometimes shows a message that it could not restore iPhone because the backup was corrupt or not compatible with the iPhone that was being restored.

It may be because iTunes does incremental backup by updating the previous backup. It’s possible that some old backup data was corrupt, which results in the error message.

Whatsoever, it’s a fact that there’s no recovery possible from a corrupt backup file.

So how to fix such corrupt iPhone backup in iTunes and restore iPhone in such cases?

Here we share the best ways to fix corrupt iTunes backup file and efficient methods to restore iPhone’s lost data.

You can apply these methods on all iPhone models including series of iPhone 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4 with latest iOS 16.x.

What you can do to fix ‘iTunes backup was corrupt or Not compatible’

Since you can’t repair or recover from a corrupt or incompatible iTunes backup file, it is best to delete such corrupt files and next try to create a new backup in iTunes.

How to delete your corrupt iPhone backup file in iTunes

1. Launch iTunes on your PC or Mac
2. Windows users click Edit > Preferences (on Windows PC). Mac users click iTunes Menu > Preferences
3. Select Find your iPhone backups
4. Select the corrupt or incompatible backup. Click Delete Backup
5. Close the iTunes Preferences window

How to delete the old iTunes backup files manually

If you don’t see the old backup in iTunes, then delete the backup manually.

1. In iTunes, under Summary click on Serial Number. You will see the iPhone’s UDID. Note it down.
2. Navigate to the iTunes backups folder on your computer.

On Mac follow: Finder > Option> Go menu> Library> Application Support >MobileSync> Backup

On Windows 11/10/8 follow: In Search box type %appdata%\Apple Computer\MobileSync\Backup. Press Enter key

If you installed iTunes from the Microsoft Store, follow: In Search box type %userprofile%\Apple\MobileSync\Backup. Press Enter key.

3. You will see the backup folders named by your device UDID
4. Select the folders with your device UDID and delete them
5. Next go to iTunes and take the backup again

How to backup iPhone in iTunes again

1. Connect your iPhone to computer via lightning cable
2. Launch iTunes
3. Click on Back Up Now The backup process begins.

| Did you get a message — iTunes can’t back up your iPhone because an error occurred? Here’s what you should do…
• Update your iOS to the latest version
• Update your iTunes to the latest version
• Disable antivirus software on your computer
• Now create backup in iTunes

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| — |

How to restore iPhone when iTunes backup file is corrupt

Method 1: Restore iPhone from iCloud backup

Method 2: Recover from iCloud backup without erasing existing data

Method 3: Restore lost data directly from iPhone/ iPad

Method 1: Recover from iCloud backup

Instead of iTunes, you can restore iPhone by using the alternative backup solution, iCloud.

Steps to restore iPhone with iCloud

• Click to follow Settings > General > Reset> Erase all Contents and Settings

• A dialog box pops up, choose Erase Now
• Follow the instructions until you get on to the Apps & Data screen
• Tap Restore from iCloud Backup

• Sign in to your iCloud account
• Choose the recent backup and click Restore

Method 2: Recover specific files from iCloud without losing existing iPhone data

In case you want to restore specific data from backup, instead of complete backup, use an iPhone recovery software.

Steps to restore specific files from iCloud:

• Download and launch Stellar Data Recovery for iPhone on your computer.

• Select Recover from iCloud Backup on main screen of software.

• Select what you want to recover. Click Next
• Enter the Apple ID and password
• Select the relevant iCloud backup and click Scan

• Select the data in the iCloud backup files list on left and preview

• Click Save
• In the dialog box select computer or iPhone to save the recovered data. To save directly onto your iPhone, connect your iPhone to the computer.

Method 3: Recover data from iPhone

If iTunes could not restore iPhone or iPad because the backup was corrupt and neither iCloud is able to restore backup, recover data from the device directly. You can easily restore lost photos, videos, messages, calendar, voice memos, Safari bookmarks, etc., with this method. It works in cases of broken/ water-damaged iPhone, factory reset, iOS crash etc.

Steps to recover lost data from iPhone/ iPad

• Connect your iPhone to computer
• _Launch Stellar Data Recovery for iPhone _
• On the home screen select Recover from iPhone

• Select the data you want to restore
• Click Next

• Preview the data and click Save. You can save the recovered data on computer or iPhone

Conclusion

You cannot repair or recover data from corrupt iTunes backup file that gives — ‘iTunes backup was corrupt or Not compatible’ message.

However, the situation can be tackled by deleting the corrupt backup file and creating a fresh new backup in iTunes.

To restore iPhone, you may use either the new iTunes backup or bypass iTunes by using alternative recovery methods. Other than iTunes, iCloud or Stellar Data Recovery for iPhone are the effective ways to restore lost data on your iPhone. Among these too, if you wish to restore specific data like photos, videos, voice memos, or contacts etc., Stellar Data Recovery for iPhone would be the best solution.

How to Recover Files after iPhone Factory Reset?

If you detect anything anomalous on your iPhone, you may need to reset it to factory settings. However, after a factory reset, you will lose all the data stored in your device. You will not be able to access your contact list, call logs, or messages, be it your imessages, WhatsApp, etc. But, why restore your iPhone?

Sometimes, there are issues that cannot be handled and the only solution is to restore the device to factory settings. This is usually done when the device functions abnormally or the performance is extremely slow. If your iPhone is restored to factory settings, every single bit of personal information will be permanently deleted from the device, and this may prevent others from getting access to your personal information.

How to reset your iPhone to Factory Settings:

To reset your iPhone to factory settings, follow the steps below:

1. Click Settings and then select General
2. Select Reset and click on Erase all contents and settings. The interface will prompt you to key in your Apple ID and Passcode
3. Enter your Apple ID and Passcode to proceed. With this, the procedure to factory reset iPhone is complete

Important!

Before resetting the iPhone device to factory settings, it would be a good practice to back up your device on your system. If you have not created a backup, you will not be able to restore the data back to your device, and all you will lose all your data. You can use iCloud or iTunes to back up your iPhone data. If anything anomalous occurs, all the data can be restored from the most recent backup files right from anywhere.

How to recover deleted data from your iPhone:

Even if you have not backed up your iPhone data, there’s still a solution. You can now retrieve all your erased data from your iPhone with Stellar Data Recovery for iPhone . The tool is powered by sophisticated recovery algorithms that help restore all the data components back to your iPhone after a factory reset.

The tool provides the option to recover data through multiple channels. Since we need to recover data that has been erased after a factory reset, we need to select ‘Recover from iPhone’ option from the main interface of the tool.

Follow the steps below to restore your deleted data:

1. Connect your iPhone device to the system. The tool will then begin to analyze the device for detecting the previously existing files from the connected device. The tool will generate a preview for all the folders and incorporated contents within its panel.
2. You can then select single or multiple files for recovery that you have lost while resetting your iPhone.
3. The iPhone recovery tool will provide dual options to store data either on the hard drive on the computer or your connected iPhone device.

Not only the tool provides the benefit to recover data from iPhone device, but you will also be able to recover data from iTunes or iCloud backup files . Also, the iOS recovery tool can also be used to recover data from encrypted backup files. However, to utilize this feature, it is important to have a backup.

Important!

• Backup your data before performing any huge operation on the iPhone device such as restoring the device to factory settings.
• It is a good practice to store iPhone data on iCloud and perform a regular backup to prevent data loss.
• Saving iPhone data to iCloud offers an ease of accessing data contents from anywhere, even if the data is deleted from your device.
• In addition to online backups, it is beneficial to retain a replica of existing data on another device such as a system hard drive or external storage media.

What to do if iPhone is not listed when I run the software?

Your iPhone will only appear in the software if it is visible in iTunes on your computer. If your iOS device is not listed in the software, it means iTunes is not installed on your PC or Mac.

Download the latest version of iTunes and then launch the Stellar Data Recovery for iPhone software.

To launch iTunes on your computer:

When iTunes is not installed on your computer, Stellar Data Recovery for iPhone  automatically generates the below message. It asks to download and install iTunes. You can click on ‘Click here’ to download iTunes.

If iTunes is already install on your computer and you don’t see your iPhone in the software, update your iTunes to the latest version.

How to Activate Stellar Data Recovery for iPhone

If you want to recover and save the missing or deleted iPhone data, activate Stellar Data Recovery for iPhone on your computer.

The demo version of the software is only for evaluation purposes. To use its full functionality, purchase the software and then activate it.

The software can be activated using the Activation Key, which you receive via email after purchasing the software. It would help if you had an active Internet connection to activate Stellar Data Recovery for iPhone .

Steps to activate Stellar Data Recovery for iPhone

1. Run the demo version of Stellar Data Recovery for iPhone software
2. On the main interface, click the Activation icon

1. The Activation window appears. Enter the Activation Key you received in your email after purchasing the software.

1. Click Activate
2. The software verifies the entered key. After successful verification, a message appears saying ‘Activation Completed Successfully’. Click OK.

If you don’t have the Activation Key of Stellar Data Recovery for iPhone, here’s how to get it…

In case you don’t have an Activation Key, follow the below steps:

• Free download and install the software on your computer
• Click on the Activation icon on the home screen of the software
• Click Get it now

• The software directs you to the buy page. Next, click on Windows or Mac tab, as per your system.
• Click on Buy Now button to purchase the software
• Fill in your details as asked
• After purchasing the software within a few minutes, you will receive an Activation Key and the link to download the product on your email. Use that link and key to activate Stellar Data Recovery for iPhone as given in steps (1-6)

Note: If you didn’t receive the Activation Key at your registered email within a few minutes of purchasing the software, contact our customer support via mail, chat, or call.

Stellar Data Recovery for iPhone® Stellar Data Recovery for iPhone® is the best DIY software to recover missing or accidentally deleted Contacts, Messages, Calendar, Photos, Videos, Call History etc directly from iPhone or iPad.